Responsibilities
- Work with Salesforce administrators and cross-functional stakeholders to convert business needs into robust, scalable solutions using both declarative configuration and custom code.
- Create and manage Salesforce components such as Apex classes, Lightning Web Components, Flows, validation rules, and Omnistudio scripts.
- Strengthen data accuracy and consistency by designing data models, validation processes, automation workflows, and monitoring tools; build dashboards for tracking data quality and user engagement.
- Develop and optimize integrations between Salesforce and third-party systems using APIs and middleware, primarily Mulesoft.
- Support release cycles and deployment activities, ensuring alignment with new Salesforce features, reducing technical debt, and aiding post-deployment stabilization.
- Diagnose and resolve technical issues, conduct root cause analysis, and apply sustainable fixes to prevent future incidents.
- Engage in incident management, change control, and service request handling via the company's ticketing system, meeting SLA and performance benchmarks.
- Ensure ongoing system reliability through performance optimization, security assessments, code improvements, and regular platform health evaluations.
- Discover and execute opportunities for automation and system improvements to increase efficiency, reduce maintenance effort, and lower operational costs.
- Support the creation and maintenance of technical documentation, coding standards, security practices, and internal knowledge-sharing initiatives.
Responsibilities (10)
- Collaborate with Salesforce administrators, and business / functional / technical stakeholders to translate business requirements into scalable Salesforce solutions using configuration options and custom development.
- Design, develop, and maintain Salesforce components including Apex, Lightning Web Components (LWC), Flows, validation rules, integrations, Omnistudio scripts, etc.
- Support and enhance data integrity by implementing data models, validation logic, automation, and monitoring mechanisms; develop dashboards to track data quality and user adoption.
- Build, maintain, optimize integrations and data flows between Salesforce and external systems using APIs and middleware platforms (primarily Mulesoft).
- Contribute to Salesforce releases and deployments, ensuring compatibility with new platform features, minimizing technical debt, and supporting post-release stabilization.
- Troubleshoot and resolve technical incidents, perform root cause analysis, and implement long-term fixes to prevent recurring issues.
- Participate in incident, change, and service request management using the company’s standard ticketing system, meeting defined SLA and performance targets.
- Proactively maintain system health through performance tuning, security reviews, code refactoring, and platform health checks.
- Identify and implement automation and optimization opportunities to improve system efficiency, maintainability, and total cost of ownership.
- Contribute to technical documentation, development / security / compliance standards, coding practices, and related knowledge sharing across internal teams.
