Washington University in St. Louis is hiring a Salesforce Configuration Analyst to join University Advancement. This remote role is responsible for the design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to support the division's goals. You will deliver solutions primarily through declarative development within the Salesforce platform.
What You'll Do
- Review business requirements and ask thoughtful questions to ensure the right solution.
- Configure, monitor, maintain, test, and debug declarative development within Salesforce.
- Participate in all Agile ceremonies and provide input to the pointing process and retrospectives.
- Follow established change management processes and adhere to development standards.
- Conduct QA on completed work according to documented acceptance criteria.
- Analyze and document existing processes as they relate to information technology solutions.
- Troubleshoot escalated bugs and provide fixes, including providing off-hours support as needed.
- Assist with researching and evaluating new technology to optimize development and functionality.
- Act as a source of direction, training, and guidance for less experienced staff.
- Provide, cultivate, and foster excellent customer service.
What We're Looking For
- A Bachelor’s degree or a combination of education and/or experience that substitutes for the minimum education.
- 4 years of experience analyzing business processes and data.
Nice to Have
- Certified Salesforce Platform App Builder, Platform Developer, or Salesforce Administrator.
- Relevant technology experience including Salesforce declarative development.
- Experience working in higher education, with strong preference given to candidates with experience in advancement/fundraising.
- Experience in a higher education technology environment, especially with Affinaquest or Salesforce.
- Advanced technical knowledge of application systems and analysis, as well as industry best practices.
- Proficiency in Agile systems, business analysis, process improvements, quality assurance, solutions development, and technical writing.
Technical Stack
- Salesforce
Benefits & Compensation
- Compensation range: $65,900.00 - $112,700.00 annually.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Free Metro transit U-Pass for eligible employees.
- Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs, employee assistance program (EAP), financial resources, and access to dietitians.
- 4 weeks of caregiver leave.
- Tuition assistance for employee and family: 100% at WashU and 40% elsewhere after seven years.
Work Mode
This is a fully remote position.
Washington University is an equal opportunity employer. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
