As a Sales Team Leader in the travel and cruise industry, you'll guide a distributed team of sales consultants from your home office. Your primary focus will be developing team capabilities through active coaching, performance tracking, and targeted feedback to consistently meet business goals.
Key Responsibilities
- Review consultant calls to identify development opportunities and reinforce best practices
- Track productivity metrics and KPIs to ensure sales targets are met and opportunities are maximized
- Collaborate with leadership to shape motivation strategies and performance improvement plans
- Support team members by resolving issues, handling escalated inquiries, and providing timely guidance
- Deliver training sessions, conduct performance evaluations, and offer constructive feedback
- Build a collaborative team culture that promotes engagement and accountability
- Manage administrative tasks essential to team operations
Qualifications
You bring proven experience leading sales teams in a call center setting, with a track record of driving results through people development. Strong organizational and communication abilities are essential, along with the initiative to work independently while remaining closely aligned with broader team objectives. Leadership experience in coaching and mentoring is required. Familiarity with the travel and tourism sector is a distinct advantage.
What We Offer
- Career advancement within a globally recognized organization
- Attractive compensation package featuring a competitive base salary and performance-based commissions
- Flexible remote work setup—entirely home-based across Australia
- Continuous learning and professional development opportunities
