Remote Recruitment is looking for a Sales Support Specialist (SaaS) to provide critical administrative and operational support to the sales team for a UK-based SaaS company. You will ensure seamless processes and help drive customer satisfaction in this remote role based in South Africa.
What You'll Do
- Prepare accurate and timely sales quotes for customers.
- Track and follow up on quotes to guarantee timely responses.
- Submit deal registrations promptly upon request.
- Coordinate with internal teams and external partners for accurate and timely delivery.
- Assist with order processing, shipment tracking, and resolving logistics issues.
- Act as a key point of contact for customer enquiries, escalating warm leads.
- Support the Sales Director with reports and clarifications on open orders.
- Maintain and update customer information in the CRM system.
- Record recurring billing and generate renewal opportunities for expiring orders.
- Identify and recommend process improvements to streamline sales support.
What We're Looking For
- Minimum of 2 years' experience in a sales support or administrative role.
- Proficiency in CRM systems and Microsoft Office Suite.
- Strong organisational and time-management skills with ability to work independently.
- Excellent written and verbal communication skills.
- Experience supporting sales teams and coordinating with multiple stakeholders.
- A proactive approach to problem-solving and process improvement.
- Access to a reliable internet connection and a suitable laptop for remote work.
Nice to Have
- Experience within a SaaS or technology environment.
Technical Stack
- CRM systems
- Microsoft Office Suite
Team & Environment
You will be supporting the sales team and Sales Director, reporting directly to the Sales Director. The company culture values collaboration, efficiency, and exceptional customer service.
Work Mode
This is a remote position local to South Africa.
Remote Recruitment is an equal opportunity employer.
