Agilent Technologies is hiring a Sales Support Specialist to drive operational excellence and support our global commercial strategy. This role analyzes business problems and develops system or process recommendations, providing in-depth technical support for key sales systems and tools.
What You'll Do
- Provide timely technical support and issue resolution for systems like Salesforce CRM and CPQ, along with sales and partner tools, within defined SLAs.
- Use internal reporting systems to deliver worldwide data analytics and prepare complex, customized data for Sales and Marketing to support business strategies and goals.
- Create requirements and perform functional/system testing for new tools and enhancements.
- Administer sales tools on the Mendix platform, configuring them to facilitate business approval workflows and manage user access.
- Support activities including troubleshooting user issues, performing mass updates of data, and creating/fixing validation rules, assignment rules, and territory management issues.
- Collaborate with cross-functional teams such as IT, Analytics, Territory Management, and Technology to provide an exceptional user experience.
- Proactively seek out and implement process improvement opportunities.
- Manage user access provisioning for various Sales and Marketing tools.
- Participate in projects as a subject matter expert.
What We're Looking For
- A Bachelor’s or Master’s degree in any field.
- More than 3 years of experience in operations, program management, or process management.
- Strong knowledge of Salesforce CRM, SAP - CPQ, and other Sales and Marketing tools.
- Excellent verbal and written communication and presentation skills.
Nice to Have
- A Salesforce Administration certification.
- Experience working with regional and global teams; multilingual capabilities are a plus.
Technical Stack
- Salesforce CRM
- SAP - CPQ
- Mendix platform
- Sales and Marketing Tools
Team & Environment
This role is embedded within the Commercial Operations organization, focusing on driving business support and alignment with global strategies.
Benefits & Compensation
- Annual salary range of $70,720.00 - $132,600.00 plus eligibility for bonus, stock, and benefits.
Work Mode
This position follows a hybrid work model.
Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation.
