About the Role
This position supports the sales pipeline by managing patient inquiries, guiding individuals through initial steps, and ensuring a seamless experience using organized follow-up and clear communication.
Responsibilities
- Manage incoming patient inquiries promptly and professionally
- Support the sales process by providing timely follow-up with potential patients
- Coordinate patient scheduling and appointment logistics
- Maintain accurate records in the customer relationship management system
- Respond to patient communications via phone, email, and chat
- Assist patients with understanding service offerings and next steps
- Track and report on patient engagement metrics
- Escalate complex cases to appropriate team members as needed
- Ensure consistent messaging across all patient touchpoints
- Collaborate with team leads to improve outreach strategies
- Monitor email inboxes and shared queues for urgent requests
- Update patient files with interaction notes and status changes
- Provide feedback on patient sentiment and common concerns
- Assist in refining onboarding materials based on patient input
- Follow established protocols for data privacy and compliance
- Participate in team meetings and training sessions
- Adapt to changing priorities in a fast-paced environment
- Use time management skills to balance multiple responsibilities
- Maintain a high level of professionalism in all interactions
- Contribute to process improvements for patient journey efficiency
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Collaborative virtual team environment with cross-functional support
Why This Role Matters
Your work directly impacts how patients perceive the services offered, shaping their journey from first contact to engagement.
Growth Opportunities
Performance in this role can lead to advancement within patient operations or specialized support functions.
Not offered
