NEC Software Solutions (NECSWS) is looking for a Sales Order Processing professional to receive and process sales orders accurately and efficiently using the company's sales management system. You will coordinate with the NEC, Invoicing Processing team, and the collections and credit management team.
What You'll Do
- Review orders received from the Retained Organization (RO) for accuracy as per a pre-defined format.
- Perform technical, commercial, and administrative validation on customer orders.
- Record daily volumes, rejections, exceptions, and quality-checks in a timely manner.
- Enter order details into the system database.
- Process orders as per standard operating procedure within a defined Turn Around Time (TAT).
- Coordinate with the RO to understand any discrepancies on order details.
- Create an order fulfilment tracker and document relevant details to support order monitoring.
- Serve as the primary point of contact for order processing related queries.
- Respond to queries in a timely and accurate manner.
- Undergo relevant training to ensure apt knowledge transfer for you and your peers.
- Coordinate with relevant stakeholders to complete tasks assigned by the RO or team lead.
- Ensure 100% accuracy rate in day-to-day activities to meet Service Level Agreements.
What We're Looking For
- Strong knowledge of OTC Sales Order operations.
- Working knowledge of the SAP Finance module.
- Experience in a shared services or customer-facing environment.
- Understanding of standard operating procedures.
- Knowledge of system, applications, operating tools, metrics, and Excel.
- Good communication and presentation skills, both verbal and written.
- Flexibility to work within a high-growth, rapidly changing environment.
- Ability to self-motivate and initiate change.
- Ability to work with colleagues at all levels.
- Postgraduate (B.Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
- Relevant experience in OTC or Accounts Receivable (Sales Order Processing).
Technical Stack
- SAP ERP and Accounting Software
- Advanced Excel and Spreadsheet Skills
Team & Environment
You will coordinate closely with the NEC, Invoicing Processing team, and the collections and credit management team.
Work Mode
This role offers a hybrid work arrangement and is based in Mumbai (Airoli) or Bangalore.
