The Sales Operations Manager will serve as the operational backbone for Alpaca's Sales team, ensuring scalable processes, accurate forecasting, and efficient CRM management in a fast-growing fintech environment. This role reports to the Sr. Sales Operations Manager and is critical in scaling the go-to-market engine through data-driven optimization and cross-functional collaboration.
What You'll Do
- Own day-to-day HubSpot administration, including workflows, automation, lead routing, data hygiene, reporting, and dashboards
- Define and improve scalable sales processes, ensuring clean pipeline data, documentation and reporting
- Analyze funnel performance, conversion rates, pipeline health and support sales forecast reporting
- Manage and optimize the GTM tech stack; evaluate and implement new tools to automate workflows and enhance rep efficiency
- Support territory modelling, quota processes, and incentive compensation accuracy
- Partner with Marketing, Customer Success, Onboarding, Product, and GTM leadership to ensure seamless handoffs, aligned processes, and strong tool adoption
- Document and roll out new workflows; support training and enablement for global sales teams
- Run ad-hoc analyses and assist with operational projects as assigned
What We're Looking For
- 3–5+ years in Sales/Revenue Operations or GTM Operations (fintech or SaaS preferred)
- Strong CRM skills (HubSpot preferred)
- Analytical mindset with proficiency in Excel/Sheets and BI tools
- Detail-oriented, process-focused, and comfortable working independently in a remote environment
- Excellent communication and cross-functional collaboration skills
- Bachelor’s degree in business or related field
Nice to Have
- Startup mindset for a fast-paced, high-growth environment
- Knowledgeable about marketing, sales and success tools and systems
- A strong curiosity about a career in the FinTech industry
Technical Stack
- HubSpot
- Excel
- Sheets
- BI tools
Team & Environment
- Team size: 230+
- Structure: globally distributed
- Reports to: Sr. Sales Operations Manager
Benefits & Compensation
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
Work Mode
- 100% distributed and remote
- Locations: USA, Canada, Japan, Hungary, Nigeria, Brazil, UK, and beyond
Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
