About the Role
Drive expansion within existing platform accounts by managing high-impact relationships, identifying growth opportunities, and aligning internal teams to deliver customer success and revenue growth.
Responsibilities
- Manage and scale revenue from established platform accounts
- Identify opportunities for upsell and cross-sell within current customer portfolios
- Develop strategic account plans to maximize long-term value
- Collaborate with product and engineering teams to address customer needs
- Lead contract negotiations and renewals with platform partners
- Monitor customer usage patterns to guide expansion efforts
- Serve as primary point of contact for key platform relationships
- Work closely with customer success to ensure retention and satisfaction
- Translate customer feedback into product and service improvements
- Coordinate go-to-market strategies for new features with existing clients
- Track and report on key performance metrics for account health
- Build executive-level relationships to strengthen partnerships
- Drive adoption of new products within existing accounts
- Align sales strategy with broader business objectives
- Manage complex stakeholder environments across customer organizations
- Use data to inform account planning and forecasting
- Ensure consistent execution of sales processes
- Partner with marketing to tailor messaging for platform segments
- Support integration discussions with technical teams
- Maintain accurate CRM records and sales forecasts
- Advocate for customer needs internally
- Respond to escalations with timely and effective solutions
- Stay informed about industry trends affecting platform businesses
- Contribute to strategy discussions for platform-focused initiatives
- Mentor team members on best practices in account management
Compensation
Competitive salary with performance-based incentives and equity
Work Arrangement
Hybrid work model with regional office presence
Team
Part of the existing business team focused on platform customers
About the Team
This role supports long-term partnerships with platform businesses that rely on integrated financial infrastructure. The team works closely with engineering, product, and support to ensure scalable growth and customer success.
What We Look For
Candidates should combine sales discipline with strategic thinking. We value individuals who can balance relationship depth with operational rigor and drive measurable outcomes.
Available for qualified candidates
