The Credit Pros is hiring a Sales Helpdesk Process Admin to ensure seamless technology support and operational efficiency for our sales team. This remote role provides first-level technical assistance, manages system assignments, and supports training initiatives to keep our sales operations running smoothly.
What You'll Do
- Troubleshoot, investigate, maintain, and resolve issues with the sales team’s software and technologies, tracking and reporting on usage and problems.
- Provide agents with system access and assign them to teams, dialer skills, and queue priorities based on reporting.
- Ensure agents comply with technical requirements, tool usage, and sales fraud guidelines.
- Lead, test, and collaborate with IT and offshore partners to resolve software and technology issues for efficient sales team operations.
- Provide support to help new agents learn and effectively use their assigned tools.
- Lead the development and documentation of Standard Operating Procedures for the Sales department.
What We're Looking For
- Knowledge and experience with a sales tech stack including omnichannel contact center software (Hodu), notetaking AI-assistant (Krisp), ticketing and project management (Jira), and CRMs (HoduCC and Salesforce).
- Excellent problem-solving and communication skills.
- Ability to multitask and manage time-sensitive tasks.
- Detail-oriented approach with strong documentation and reporting abilities.
- Experience in system testing, troubleshooting, and system maintenance.
- Familiarity with troubleshooting software and hardware, as well as sales process management.
- Experience in sales operations or customer service support roles.
Technical Stack
- Hodu (omnichannel contact center software)
- Krisp (Notetaking AI-Assistant)
- Jira (ticketing and project management)
- HoduCC (CRM)
- Salesforce (CRM)
Team & Environment
You will coordinate closely with offshore partners to support the sales team's technology needs.
Benefits & Compensation
- This is a full-time, permanent role.
- 100% remote work with a great work environment.
- Employee development, management training, coaching, and upskilling opportunities.
- Flexible accruing paid time off.
- Company holidays.
- Birthday time off.
- Eligible for health benefits after one (01) year of association.
- Compensation: $5 to $6/hr.
Work Mode
This is a fully remote position open to global candidates.
At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status.
