The Sales Engineer bridges technical expertise and sales acumen to drive customer success by demonstrating product value, designing solutions, and supporting the sales cycle from discovery to close.
Responsibilities
- Work closely with the Sales team to help clients understand the full capabilities of the platform.
- Assess customer requirements and communicate how technical challenges can be addressed using SaaS solutions.
- Design and deliver persuasive proof-of-concepts to showcase product value.
- Coordinate with Services, Operations, Engineering, and Product teams to support successful customer implementations.
- Perform additional assigned tasks as needed.
Requirements
- Minimum of five years of experience in pre-sales engineering, solutions engineering, or similar roles.
- Background in customer-facing positions such as Services, Support, or Customer Success.
- Ability to quickly diagram solutions and present them clearly to both technical and non-technical stakeholders.
- Use knowledge of authentication protocols like SAML, WS-Federation, and OIDC to build customized solutions.
- Apply understanding of government and industry regulations such as ITAR, NIST 800-171, and CMMC to ensure secure vendor collaboration.
- Demonstrate knowledge of key security practices in applications and SaaS environments, including password hashing, SSL/TLS, encryption at rest, XSS, and XSRF.
- Provide writing samples and demonstration examples during the hiring process.
Nice to Have
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or at least five years of experience in Sales Engineering or a comparable technical customer-facing role.
- Proven ability to work well in a team with a strong focus on customer success.
- Highly detail-oriented with adaptability and a focus on meeting deadlines.
- Skilled in producing technical documentation and performing detailed analysis.
- Experience designing product demos and managing Proof of Concept projects.
- Familiarity with SaaS and cloud-based service models.
- Collaborative approach with enthusiasm for solving problems creatively.
- Self-motivated with a proactive attitude toward challenges and opportunities.
Tech Stack
SAML, WS-Federation, OIDC, ITAR, NIST 800-171, CMMC, SSL/TLS, Encryption at rest, XSS, XSRF, Password hashing, SaaS, Cloud-based services
Benefits
- Employee development through internal promotions, training, and educational support.
- Engaging workplace with social and community-building activities.
- Comprehensive benefits package.
- Flexible time off policies.
Work Arrangement
Hybrid work model requiring 3 days per week in Herndon, VA; remote work options available for employees in NC, GA, TX, NJ, PA, IL, OH, FL, SC, CO, and IN.
Team
Collaborates across Services, Operations, Engineering, and Product teams to support customer success.
- Focus on employee growth and internal advancement.
- Support for training and continuing education.
- Positive and engaging work environment.
- Regular social and community events.
- Inclusive hiring practices and commitment to equal opportunity employment.
Additional Information
- The company adheres to Equal Opportunity Employment principles, ensuring no discrimination based on race, color, religion, sex, national origin, age, marital status, disability, or genetic information.
- Commitment to fairness in recruiting, hiring, compensation, promotion, training, benefits, transfers, and working conditions for all em
