Responsibilities
- Partner with Sales to support technical evaluations and discovery calls
- Lead demos and POCs: design and deliver technical walkthroughs and lightweight prototypes to prove value
- Understand a customer's use case, identify where Firecrawl fits, and show how to get from messy web data to structured, LLM-ready output
- Collect and synthesize field insights to help the product team prioritize roadmap items
- Improve API docs, build sample projects, and contribute to internal enablement resources
- Translate technical pain points into actionable product improvements
- Train new hires and partner with marketing on technical collateral (videos, blog posts, live demos)
Requirements
- Technically fluent, not just technically adjacent. You're comfortable reading and writing code (Python, JavaScript, etc.), using APIs, and debugging integrations live. You don't need to hand off to engineering every time a prospect has a hard question — you can answer it yourself or build the proof on the spot.
- An empathetic communicator who bridges worlds. You translate complex technical ideas into clear value for engineers and non-technical stakeholders alike. You know when to go deep on architecture and when to zoom out to business impact.
- A problem solver, not a slide reader. You dig into customer workflows, understand blockers, and craft creative technical solutions. Your demos feel like conversations, not presentations.
- Startup-ready and comfortable in ambiguity. You don't need a playbook or a solutions catalog. You thrive when the answer is 'figure it out,' and you move fast enough that customers feel momentum.
- Cross-functional glue. You work naturally across Sales, Product, and Engineering. You're the connective tissue between what customers need and what gets built.
Nice to Have
- Backgrounds that often do well: Sales engineers or solutions architects at devtools or API companies. Engineers who discovered they love the customer-facing side. Technical founders who've sold their own product.
Benefits
- Salary that makes sense — $170,000–215,000/year (SF, U.S.-based), based on impact, not tenure
- Own a piece — Up to 0.20% equity in what you're helping build
- Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
- Parental leave — 12 weeks fully paid, for moms and dads
- Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
- Learning & Development - Expense up to $1000/year toward anything that helps you grow professionally
- Team offsites — A change of scenery, minus the trust falls
- Sabbatical — 3 paid months off after 4 years, do something fun and new
- Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
- Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
- Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
- Doctegrity telehealth — Talk to a doctor from your couch
- 401(k) plan — Retirement might be a ways off, but future-you will thank you
- Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
- Pet insurance — Because fur babies are family too
- SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
- E-Bike transportation — A loaner electric bike to get you around the city, on us
Additional Information
- US Citizenship/Visa required for SF; N/A for Remote
- A Note On Pace We operate at an absurd level of urgency because the window for what we're building won't stay open forever. If that excites you, keep reading. If it doesn't, no hard feelings — but this role probably isn't for you.
