What You'll Do
Act as a Customer Experience Specialist by responding to client inquiries through phone, email, and chat. You'll investigate and resolve issues reported by end-users, ensuring timely and accurate support. Maintain a lab of test devices to replicate and diagnose customer problems, and follow strict protocols to safeguard login credentials and sensitive information. All interactions must be thoroughly documented in line with company procedures.
Requirements
- Proven experience in sales or customer-facing roles
- Ability to pass assessments, including a typing speed of at least 25 words per minute
- Strong verbal and written communication skills
- Capacity to work independently and collaboratively in a remote team setting
- Flexibility to adapt to evolving processes and information updates
- Must be 18 years or older
- Willingness to undergo a background check
Preferred Qualifications
Prior experience in customer service, technical support, billing, or collections is a plus. Familiarity with phone, email, and live chat support environments will help you succeed in this role.
Benefits
- Comprehensive medical, dental, vision, and life insurance for employees and dependents
- Paid time off and birthday leave
- Weekly food vouchers worth 220 MXN
- Free parking and on-site wellness center
- On-site nurse for employee health support
- Cafeteria discounts and school tuition assistance programs
Work Environment
This is an on-site position based in Puebla. The role supports a culture focused on people, inclusion, and community impact. Internal growth is encouraged, and diverse perspectives are valued across teams. The company is committed to equitable access in hiring and provides reasonable accommodations upon request.
