Formic is hiring a Robotics Field Service Engineer

Formic is hiring a Robotics Field Service Engineer to serve as the front line of technical ownership across our deployed robotic cells. This is a hands-on, high-accountability role in uptime-critical environments where you will diagnose failures, restore systems to production, perform maintenance, and represent Formic directly within customer facilities.

What You'll Do

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS systems.
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
• Monitor system performance remotely using Formic dashboards and fleet tools.
• Document service work, root cause analysis, and follow-up actions with clarity and precision.
• Identify recurring failure patterns and escalate systemic risks for broader improvement.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Participate in RCA sessions, audits, and continuous improvement initiatives.
• Continuously expand technical depth across robotics, controls, networking, and industrial systems.

What We're Looking For

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems.
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfortable with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communicator capable of producing structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Nice to Have

• Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots.
• Familiarity with palletizing, case packing, pick-and-place, or conveyor systems.
• Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments.
• Prior customer-facing field experience.
• Spanish language proficiency.

Technical Stack

• CMMS platforms
• Formic dashboards and fleet tools

Team & Environment

Part of the Fleet Operations Team which drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems.

Benefits & Compensation

• Equity in Formic via stock option program.
• Competitive & Uncapped Commission Structure.
• Comprehensive Healthcare Coverage (Medical, dental, vision) with 99% of employee premiums covered.
• Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability, all 100% employer-paid.
• Employee Assistance Program (EAP), fully funded by Formic.
• Paid Parental Leave Program: Up to 12 weeks.
• Company-sponsored 401(k).
• Home Office Stipend: A one-time allowance for fully remote and hybrid employees.
• Monthly Cell Phone Reimbursement.
• Flexible Time Off policy.
• Compensation: $75,000 - $120,000 USD + equity: Participate in stock option program.

Work Mode

This is a local-country role based in the U.S.

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law.