Formic is hiring a Robotics Field Service Engineer to be the front line of technical ownership across our deployed robotic cells. This hands-on, high-accountability role operates in uptime-critical environments where you will diagnose failures, restore systems, perform maintenance, and represent Formic directly within customer facilities.
What You'll Do
- Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
- Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
- Provide hands-on technical support to customer operators and maintenance teams
- Log service activity, asset updates, and spare part requirements in CMMS systems
- Coordinate field scheduling and support with customers, vendors, and internal stakeholders
- Monitor system performance remotely using Formic dashboards and fleet tools
- Document service work, root cause analysis, and follow-up actions with clarity and precision
- Identify recurring failure patterns and escalate systemic risks for broader improvement
- Build professional, trusted relationships with plant managers and site personnel
- Operate with strict adherence to safety standards, including LOTO and industrial compliance
- Participate in RCA sessions, audits, and continuous improvement initiatives
- Continuously expand technical depth across robotics, controls, networking, and industrial systems
What We're Looking For
- 3+ years of hands-on field service experience supporting robotic or industrial automation systems
- Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
- Experience using CMMS platforms to track and report maintenance activity
- Comfortable with local travel up to 80% and overnight travel up to 50%
- Clear written and verbal communicator capable of producing structured service documentation
- Demonstrated commitment to safety and disciplined field execution
Nice to Have
- Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
- Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
- Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
- Prior customer-facing field experience
- Spanish language proficiency
Technical Stack
- CMMS systems
- 6-axis robot brands (Fanuc, KUKA, Yaskawa, ABB, Universal Robots)
- PLC systems
- Electrical schematics
- Pneumatic drawings
Team & Environment
You'll be part of the Fleet Operations Team, which drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems.
Benefits & Compensation
- Compensation: $75,000—$125,000 USD
- Equity in Formic via stock option program
- Competitive & Uncapped Commission Structure
- Comprehensive Healthcare Coverage (Medical, dental, vision) with 99% of employee premiums covered
- Additional Insurance Benefits (FSA, DCFSA, life, short-term and long-term disability) 100% employer-paid
- Employee Assistance Program (EAP)
- Paid Parental Leave Program (up to 12 weeks)
- Company-sponsored 401(k)
- Home Office Stipend (one-time allowance)
- Monthly Cell Phone Reimbursement
- Flexible Time Off policy
Work Mode
This is an onsite role primarily working at customer facilities.
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law.
