Formic is hiring an Automation Sustaining Engineer to own the advanced technical support and long-term reliability of our deployed robotic systems. You'll blend reactive support with proactive engineering to diagnose complex failures, implement improvements, and strengthen system stability across the entire fleet.
What You'll Do
- Diagnose and resolve complex automation failures to minimize production downtime
- Design and implement preventative and predictive strategies that improve system reliability
- Lead system-level continuous improvement initiatives, including hardware and software upgrades
- Analyze production data and diagnostic trends to identify systemic performance gaps
- Provide remote support by responding to service tickets, guiding troubleshooting efforts, and triaging issues to onsite teams
- Support field service activities within your local region for both reactive and preventative maintenance
- Partner with Product, Deployment, and Engineering teams to standardize equipment configurations and improve system repeatability
- Maintain system documentation, including procedures, maintenance logs, and change-control records
- Serve as the escalation point for complex technical issues across the fleet
- Mentor field technicians and engineers on troubleshooting and system health best practices
- Ensure compliance with safety standards, internal quality requirements, and relevant industry regulations
- Collaborate with vendors to improve parts availability, diagnostic capabilities, and technical support
What We're Looking For
- 10+ years of experience in manufacturing automation or industrial robotics environments
- Strong proficiency programming PLCs, robots, and industrial control systems
- Solid understanding of robotic systems, motion systems, and automated manufacturing equipment
- Hands-on experience diagnosing mechanical, electrical, and control system failures
- Ability to read and interpret electrical schematics and technical drawings
- Experience working in uptime-critical manufacturing environments
- Strong problem-solving skills and a structured troubleshooting methodology
- Clear written and verbal communication skills
- Ability to work independently while collaborating cross-functionally
- Willingness to travel up to 50% based on business needs
- Valid driver’s license and ability to support local travel
Nice to Have
- Experience in high-volume manufacturing environments
- Experience standardizing automation systems across multiple deployed sites
- Exposure to data-driven maintenance or predictive monitoring tools
Technical Stack
- PLCs
- Robots
- Industrial control systems
Team & Environment
You will be part of the Fleet Operations Team, which drives uptime and operational performance across Formic’s fleet. The role partners cross-functionally with Product, Deployment, and Engineering teams.
Benefits & Compensation
- Compensation: $110,000—$135,000 USD + equity via stock option program
- Equity in Formic via stock option program
- Competitive & Uncapped Commission Structure
- Comprehensive Healthcare Coverage (Medical, dental, vision) with 99% of employee premiums covered
- Additional Insurance Benefits: FSA, DCFSA, life insurance, short-term disability, long-term disability (100% employer-paid)
- Employee Assistance Program (EAP)
- Paid Parental Leave Program: Up to 12 weeks
- Company-sponsored 401(k)
- Home Office Stipend (one-time allowance)
- Monthly Cell Phone Reimbursement
- Flexible Time Off policy
Work Mode
This role operates on a hybrid work model.
Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law.
