Responsibilities
- Diagnose and resolve complex automation failures to minimize production downtime
- Design and implement preventative and predictive strategies that improve system reliability
- Lead system-level continuous improvement initiatives, including hardware and software upgrades
- Analyze production data and diagnostic trends to identify systemic performance gaps
- Provide remote support by responding to service tickets, guiding troubleshooting efforts, and triaging issues to onsite teams when required
- Support field service activities within your local region for both reactive and preventative maintenance
- Partner with Product, Deployment, and Engineering teams to standardize equipment configurations and improve system repeatability
- Maintain system documentation, including procedures, maintenance logs, and change-control records
- Serve as the escalation point for complex technical issues across the fleet
- Mentor field technicians and engineers on troubleshooting and system health best practices
- Ensure compliance with safety standards, internal quality requirements, and relevant industry regulations
- Collaborate with vendors to improve parts availability, diagnostic capabilities, and technical support
Requirements
- 10+ years of experience in manufacturing automation or industrial robotics environments
- Strong proficiency programming PLCs, robots, and industrial control systems
- Solid understanding of robotic systems, motion systems, and automated manufacturing equipment
- Hands-on experience diagnosing mechanical, electrical, and control system failures
- Ability to read and interpret electrical schematics and technical drawings
- Experience working in uptime-critical manufacturing environments
- Strong problem-solving skills and a structured troubleshooting methodology
- Clear written and verbal communication skills
- Ability to work independently while collaborating cross-functionally
- Willingness to travel up to 50% based on business needs
- Valid driver’s license and ability to support local travel
Nice to Have
- Experience in high-volume manufacturing environments
- Experience standardizing automation systems across multiple deployed sites
- Exposure to data-driven maintenance or predictive monitoring tools
Benefits
- Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors
- Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles
- Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available
- Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid
- Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most
- Paid Parental Leave Program: Up to 12 weeks of paid parental leave
- Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan
- Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup
- Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses
- Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy
Work Arrangement
Hybrid
Additional Information
- Willingness to travel up to 50% based on business needs
- Valid driver’s license and ability to support local travel
