Rockwell Automation is looking for a Remote Support Technician to deliver remote technical support for our Drives, Motion, and motor control solutions, helping customers across Brazil overcome challenges. Your role focuses on troubleshooting and diagnostics to maintain system performance.

What You'll Do

Deliver remote technical support for Rockwell Automation Drives, Motion, and Power products, including VFDs, Servo Drives, and MCC solutions.
Troubleshoot PowerFlex drives, Kinetix motion systems, and MCC issues, focusing on configuration, diagnostics, and performance.
Support integration of Drives and Motion with Logix controllers using Studio 5000.
Analyze drive faults, motion behaviors, network communication, and power-related issues to identify root causes.
Manage assigned customer cases, ensuring effective communication and timely resolution.
Collaborate with regional teams to improve support operations and contribute to knowledge documentation.

What We're Looking For

Technical degree in Electrical, Automation, or Industrial Control Systems.
Practical experience with Rockwell Automation Drives & Motion products, such as PowerFlex Drives (525, 527, 755, 700 or similar), Kinetix Servo Drives and Integrated Motion, and Motor Control Centers (Centerline / Intelligent MCCs).
1+ years of experience with EtherNet/IP networks applied to Drives and Motion and in remote troubleshooting and diagnostics.
Fluent English (written and spoken).

Nice to Have

Experience participating in regional consultation and escalation processes for Drives & Motion topics.
Experience contributing to KCS knowledge creation and troubleshooting documentation.
Experience collaborating with senior specialists and cross-functional technical teams.

Technical Stack

PowerFlex Drives
Kinetix Servo Drives
Motor Control Centers (MCC)
Studio 5000
EtherNet/IP

Team & Environment

Part of the regional Remote Support team, collaborating closely with senior specialists and peers. You will report to the Supervisor, Remote Support.

Benefits & Compensation

Comprehensive mindfulness programs with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
On-demand digital course library for professional development

Work Mode

This position operates on a hybrid work model.

We are committed to equal employment opportunity regardless of race, color, religion, disability, sex, sexual orientation, age, marital status, gender, gender identity or expression. We are proud to be an equal opportunity workplace.