Norfolk County is hiring a Risk and Claims Coordinator (NU 7.26) to join our team. In this professional role, you will provide administration and oversight of the corporate claims management and damage cost recovery programs. You will also assist with managing the County’s insurance portfolio and support broader corporate risk management strategies and initiatives.
What You'll Do
- Adjust all assigned self‑insured corporate claims, including first and third‑party losses, from inception through resolution.
- Investigate, negotiate, and resolve liability claims made against the corporation, including bodily injury and property damage claims, within delegated authority.
- Conduct on‑site claim investigations, including scene examinations, and obtain statements from claimants, internal staff, and witnesses to assess legal liability.
- Develop, coordinate, and administer the corporate damage cost recovery and subrogation program.
- Manage and monitor insurance‑referred claims to ensure they are handled effectively, economically, and in the County’s best interest.
- Coordinate the gathering of internal and external documentation and evidence for the investigation and defence of claims.
- Liaise and coordinate with internal staff, third‑party claimants, insurance adjusters, legal counsel, insurers, and insurance providers.
- Coordinate and manage small claims court actions, acting as the corporate representative.
- Review and analyze relevant productions, including expert reports, legal reports, medical records, repair estimates, and other supporting documentation.
- Maintain accurate internal claim reserves and track all claim details within the risk management system.
- Attend claim litigation, mediation, and arbitration proceedings as client representative for the Corporation.
- Review incident reports and claims with internal departments to identify potential risk exposures and provide recommendations.
- Identify and evaluate potential operational risk exposures and loss trends to recommend risk mitigation strategies.
- Review and evaluate internal projects, insurance certificates, insurance requirements, contracts, tenders, and policies.
- Conduct periodic reviews of department operations, activities, and processes to identify and resolve potential risk exposures.
- Conduct risk inspections of County facilities and operations to identify hazards, prepare findings reports, and provide risk analysis recommendations.
- Develop, coordinate, and deliver risk management and loss control seminars and training programs for internal departments.
- Assist with insurance program renewals and procurement, and support the administration, monitoring, and financial oversight of the self‑insurance reserve fund.
- Support the administration of the certificates of insurance tracking and approval process.
- Support the tracking and maintenance of insured values of corporate assets to ensure accurate insurance coverage.
- Assist with the development and ongoing review of insurance, claims, and risk management policies and procedures.
- Coordinate with internal departments to determine required insurance coverage and proactively advise insurance brokers and providers.
- Prepare and deliver written and verbal reports, policies, procedures, and recommendations to staff at all levels, Council, external agencies, and the public.
- Assist in the preparation and monitoring of the annual insurance and risk management budget.
What We're Looking For
- Post-secondary education in business, public administration, insurance, risk management or related fields.
- Minimum of three (3) years of insurance claims adjusting and risk management experience.
- Completion of the Chartered Insurance Professional (CIP) designation, or actively working toward completion with completion expected within 3 years from date of hire.
- Thorough knowledge of the principles, practices and procedures of municipal insurance, claims adjusting, underwriting, and risk management.
- Sound research, analytical, problem-solving and negotiating skills.
- Ability to exercise discretion, judgment and work independently, with a high degree of integrity.
- Proven multi-tasking skills with an ability to handle multiple projects and rapidly changing priorities.
- Strong oral and written communication skills.
- Demonstrated ability to deliver effective presentations and training sessions.
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.
- Valid Ontario driver’s license and access to a reliable vehicle.
Nice to Have
- Experience preferably within a municipal or public‑sector environment.
- Completion of the Canadian Risk Management (CRM) designation.
- Experience with pre-trials, trials, and mediations.
- Demonstrated expertise with ClearRisk™ software.
Technical Stack
- ClearRisk™ software
Team & Environment
You will report directly to the Manager, Risk and Insurance.
Benefits & Compensation
- Salary: $72,594 to $94,371 per annum (under review)
Work Mode
This position offers a hybrid work arrangement. Work will be performed primarily from the County Administration Building in Simcoe, ON.
The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process.
