Lime is looking for a Rider Safety Program Manager to join our mission of building a future where transportation is shared, affordable, and carbon-free. In this role, you will develop and implement rider safety programs globally, using data insights to protect riders and communities while working cross-functionally to reduce risk and improve safety outcomes.
What You'll Do
- Develop and implement rider safety programs, leveraging incident data to identify trends, gaps, and opportunities for improvement.
- Collaborate with teams across the organization—Operations, Legal, Product, and Customer Experience—to translate insights into improvement actions.
- Build and improve processes that support scalable and sustainable safety improvements.
- Track safety performance metrics and support regular reporting efforts for internal stakeholders.
- Use a data-driven approach to evaluate the effectiveness of rider safety interventions and continuously refine them.
- Strengthen feedback loops to ensure learnings from incidents are embedded into operational practices.
What We're Looking For
- 5+ years of experience in operations, trust & safety, customer experience, business analysis, or a similar role.
- Proven ability to lead cross-functional initiatives and execute programs with measurable impact.
- Strong communication skills, you can clearly articulate risks, actions, and outcomes to a variety of stakeholders.
- Analytical mindset with a passion for turning data into actionable insights.
- Experienced in improving processes and designing solutions that enhance customer or community safety.
- Proficient with spreadsheets and data analysis tools; comfortable identifying patterns and presenting findings.
- Self-starter with strong time management skills and the ability to manage multiple priorities.
- Bachelor's degree in a related field required.
- Proficiency in English.
Technical Stack
- Spreadsheets
- Data analysis tools
Team & Environment
You will be a core member of the Rider Safety team, working cross-functionally.
Work Mode
This role follows a local-country work mode, currently open to candidates in the United States.
Lime is an Equal Opportunity Employer dedicated to hiring and developing a diverse team. We are committed to building a talented and globally diverse team with different backgrounds, abilities, identities, and experiences. Applicants who require a reasonable accommodation can email [email protected] for assistance.
