Responsibilities
- Oversee the sales to payment process for our district and partnership customers
- Coordinate with the External Relations Team to create and modify invoices when necessary, ensuring effective and standardized billing for customers
- Manage and improve effective collection processes with customers by communicating directly with customers regarding any aspect of the billing process
- Collect the incoming cash data from various sources including the bank accounts, several payment processors and donation portals and record the data into our Accounting system
- Oversee data alignment process with CRM system (Salesforce) and Accounting System (Intacct) and work closely with External Relations to resolve any discrepancies
- Resolve issues or inquiries from External Relations Team regarding the billing and payment questions
- Monitor and resolve any issues from our payment processors
- Responsible for month-end close activities for incoming cash and accounts receivable by ensuring they are aligned with the bank statements and CRM system
- Collaborate with other team members to create and update process documentation
- Assist with financial report preparation regarding incoming cash and receivables. Provide the revenue related financial audit reports in the PBC list
- As part of a small team, provide backup and support to team members as necessary. Contribute to other projects as needed.
Requirements
- More than 5 years of experience in managing the nonprofit revenue data.
- A four year degree with more than five years of non-profit operational and revenue experience
- Working knowledge of Excel functions and an ability to process large data sets in Excel
- More than three years of working experience in CRM and/or financials systems, such as Salesforce and data entry
- More than three years of working experience in overseeing the activities of multiple payment processors
- Strong interpersonal and communication skills (both verbal and written)
- High level of ethics, integrity, transparency, and trustworthiness
- Strong capability to work remotely and commute to our Mountain View office once a week
- Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere.
Nice to Have
- Proven cross-cultural competency skills demonstrating self-awareness, awareness of others, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization
Benefits
- Competitive salaries
- Ample paid time off as needed – Your well-being is a priority
- 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost
- Remote-first culture - that caters to your time zone, with open flexibility as needed, at times
- Generous parental leave
- An exceptional team that trusts you and gives you the freedom to do your best
- The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
- Opportunities to connect through affinity, ally, and social groups
- 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life
Work Arrangement
Hybrid
Additional Information
- You are a team player and willing to help other teammates.
- You are a self-starter. You work just as hard and meticulously by yourself as you do when someone is looking. You can “plan the work” and “work the plan.” You can manage tasks simultaneously because you keep things in order. You're timely and you leave breadcrumbs so others could figure out how you got the job done.
- You double and triple-check your work because you know that accurate data is crucial for the Finance Team to operate successfully.
