The Revenue Operations Manager will own the systems, data, and automation that support MedMe's revenue generation and scaling. This role ensures Sales, Marketing, and Customer Success operate with reliable data, clear processes, and effective tooling, serving as a trusted source of truth for leadership and enabling data-informed decision-making.
What You'll Do
- Own MedMe’s revenue systems end to end, with HubSpot as the core CRM, ensuring they support how Sales, Marketing, and Customer Success operate today and as we scale
- Design, configure, and maintain CRM structure including pipelines, lifecycle stages, handoffs, and ownership rules across BD, Sales, and Customer Success
- Define and manage data properties required for reporting, attribution, forecasting, and downstream workflows
- Ensure leads, accounts, and deals flow to the right teams at the right time
- Maintain a CRM that is usable, reliable, and trusted by go-to-market teams
- Own revenue data as the source of truth across the funnel
- Build and maintain reporting for pipeline, revenue, conversion rates, and performance by rep, team, and segment
- Deliver clear, consistent reporting to Sales leadership, Customer Success leadership, and the executive team
- Design and maintain attribution logic across Sales, Marketing, and Customer Success activities
- Ensure data cleanliness, consistency, and integrity across systems
- Proactively surface insights that explain what’s happening in the funnel and where to focus next
- Own the revenue tech stack, including tool selection, configuration, and ongoing evolution
- Manage integrations across Sales, Marketing, and Customer Success tools to ensure accurate and reliable data flow
- Build and maintain automations that reduce manual work, enforce process consistency, and trigger actions across systems
- Establish and enforce standards for stage movement, lifecycle changes, handoffs, and reporting logic
- Continuously identify opportunities to streamline workflows and improve how teams operate
- Partner closely with Sales, Marketing, and Customer Success to support efficient execution, visibility, and accountability
- Work with Marketing on funnel visibility, attribution, and campaign performance
- Support Customer Success workflows and reporting where they intersect with revenue, retention, and expansion
- Interface with Finance to enable commission calculations, invoicing triggers, and revenue recognition inputs, without owning finance systems
What We're Looking For
- You have hands-on experience managing HubSpot, including pipelines, lifecycle stages, properties, reporting, and automations
- You’re highly comfortable working with modern revenue tooling and enjoy exploring new tools and features that can streamline workflows and improve data quality
- You bring a strong automation mindset and are always looking for ways to reduce repetitive work and enforce consistency across revenue workflows
- When tools have limitations, you look for thoughtful, practical workarounds through configuration, automation, integrations, or complementary tools rather than accepting manual processes
- You care deeply about how data is structured and how it flows
- You’re strong at pulling meaningful takeaways from data and turning them into clear narratives
- You’ve built reporting and dashboards that are actually used to guide decisions
- You take ownership, follow through, and care about building things that last
Technical Stack
- HubSpot
- CRM
- revenue tech stack
- Sales tools
- Marketing tools
- Customer Success tools
- integrations
- automation platforms
Team & Environment
Revenue Operations sits at the centre of MedMe’s go-to-market execution, collaborating with Sales, Marketing, Customer Success, and Finance teams.
Benefits & Compensation
- Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
- Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
- Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
- Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
- Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
- Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding
Work Mode
2-3 days per week in person, aligned to operational needs; remote candidates may be considered based on experience; occasional travel for customer meetings, partner discussions, and industry events. Location: Toronto, Ontario, Canada (intersection of Adelaide and Spadina).
MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.
