Ensora Health is seeking a Revenue Operations Manager to lead the administration and optimization of our Salesforce platform and other critical business applications. This role is central to enabling our Sales, Marketing, and Customer Support teams to operate efficiently and deliver exceptional results.
What You'll Do
- Oversee day-to-day operations of business applications, including user management, security, data integrity, and automation.
- Partner with cross-functional teams to understand process needs and translate them into scalable solutions.
- Design and manage custom objects, fields, workflows, and automation to support evolving business processes.
- Configure and maintain third-party integrations with tools like marketing automation and customer support platforms.
- Provide technical support and resolve issues promptly, meeting SLA requirements for Business Application Jira tickets.
- Develop insightful reports and dashboards to track key business metrics.
- Produce clear technical and end-user documentation.
- Stay current on platform updates and recommend enhancements to improve processes.
- Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permissions.
What We're Looking For
- 7+ years of experience as a Salesforce Administrator.
- Salesforce Administrator Certification.
- Expertise in Service Cloud, Sales Cloud, and the Salesforce development ecosystem.
- Strong understanding of Salesforce data models, configuration, and customization.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Excellent communication and collaboration skills.
Technical Stack
- Salesforce
- Service Cloud
- Sales Cloud
Team & Environment
This role is part of the Revenue Operations team.
Ensora Health is an equal opportunity employer.
