Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Revenue Enablement Specialist (Fluent in Japanese)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Tokyo, Japan, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/tokyo Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm The Revenue Enablement Specialist role is responsible for facilitating post-onboarding employee enablement initiatives across revenue-generating teams. This role leverages specialized Employee Enablement programs to deliver targeted training as directed by organizational leadership. The Specialist conducts comprehensive analyses to identify gaps, inefficiencies, or areas for improvement in existing training processes and workflows and determines corresponding training needs. Furthermore, the Specialist designs and implements enablement programs, workshops, and seminars to enhance the skills and capabilities of revenue teams on a global scale. Responsibilities: - Facilitate and conduct enablement workshops, programs, and seminars on a global scale for revenue-generating teams. - Act as the primary point of contact to address inquiries and provide guidance related to policies, procedures, and best practices associated with Revenue Enablement Programs. - Maintain comprehensive knowledge and stay updated on the KnowBe4 platform, product offerings, and sales landscape to ensure the alignment of new enablement programs with the company's evolving products and market dynamics. - Conduct in-depth analyses to identify areas of inefficiency within existing training processes and determine corresponding training needs for revenue teams, fostering continuous improvement. - Collaborate with Training teams to develop and implement innovative approaches and techniques for enhancing the effectiveness and impact of training initiatives. Minimum Qualifications: - High School Diploma or GED required, or equivalent working experience - At least 2 years of experience in managing or training people - Have demonstrated work experience in developing new employees - Experience with Gmail and Google Docs - Experience with MS Office (Word and Excel) - Experience with web browsers (Chrome, Internet Explorer, etc.) - Fluent in Japanese - Strong verbal/written communication skills - Excellent time management and organization - Strong coaching and training abilities - Understanding of company structure/functions - Ability to manage cross-functional projects - Excellent data analysis skills - Ability to write enablement programs