The Ohio State University is looking for a Revenue Cycle Services Coordinator 1 to handle all aspects of patient billing and collection processing, ensuring compliance with departmental policies and procedures.
What You'll Do
- Manage all aspects of patient billing and collection processing
- Ensure compliance with departmental policies and procedures
- Perform duties in areas such as payment posting, cash reconciliation, refund/credit processing, insurance follow-up, customer service in a call center setting, self-pay collections, or claim submission
What We're Looking For
- High School Diploma or GED
- PC Knowledge
- Interpersonal, verbal, and written communication skills
- Minimum 6 months of experience in customer service or a healthcare environment
Nice to Have
- 6 months or more experience using PCs, websites, and Microsoft Office products, with emphasis on Word, Excel, OneNote and SharePoint
- Demonstrated interpersonal, verbal & written communication skills
- Ability to handle difficult customers in stressful situations, resolve conflicts independently and within a team, as well as escalate to upper management when appropriate
- Works independently and collaboratively with others, and identifies opportunities for new work
- Self-motivated, dependable, detail oriented, highly organized and able to perform with a high-level of accuracy
- Critical thinking/problem-solving skills
- Manages tasks, routes appropriately without the involvement of a supervisor
- Ability to multi-task and independently prioritize tasks
- Knowledge of Epic, or other EMR
Technical Stack
- Microsoft Office (Word, Excel, OneNote, SharePoint)
- Epic or other EMR
Work Mode
This is a remote position.
The university is an equal opportunity employer, including veterans and disability.
