Responsibilities
- Create a positive customer experience by interacting professionally and resolving concerns promptly.
- Support the development of team members by guiding training efforts in line with company standards.
- Identify and attract qualified candidates using approved hiring methods.
- Oversee daily store opening and closing procedures, including cash and inventory verification, to safeguard assets.
- Maintain asset security through proper inventory tracking, safety protocols, documentation, and loan safeguards.
- Manage key store operations such as inventory handling, loan administration, product display, store appearance, systems use, and reporting.
- Analyze financial reports and promote profitability through team communication and performance goals.
- Ensure daily operations align with or surpass established company standards.
- Supervise loan evaluation and purchasing practices to uphold loan quality and accuracy.
- Complete assigned development tasks and training modules for personal growth.
- Communicate store objectives and financial targets clearly to staff members.
- Stay informed about current product offerings and market trends.
- Serve as acting manager during the absence of the Store Manager.
- Perform additional duties as directed by management.
Benefits
- Comprehensive health and voluntary benefit plans including medical, dental, vision, life insurance, and supplemental coverage (eligibility applies).
- Favorable work schedule with most locations operating from 9 AM to 6 PM and many closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawals of up to 50% of earned wages up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service, increasing to two weeks after one year and additional time on subsequent anniversaries; reaches 120 hours after five years (adjusted per state/local rules where applicable).
- Sick and personal time: 8 hours granted after six months, 16 hours annually from years two to five, increasing to 24 hours after five years (adjusted per state/local rules where applicable).
- Employee discount available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 annually for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Team
Reports to the Store Manager and collaborates with pawnbrokers and other store staff.
Other
- Store Manager Trainees receive commission based on individual productivity and a performance-based bonus tied to store results.
- Commission potential ranges from 2% to 8% of gross profit based on personal performance.
- Work schedule includes over 45 hours weekly with flexibility to cover weekends and holidays.
- Typical store hours are 9 AM to 6 PM; many locations are closed on Sundays.
- Must be capable of using Point-Of-Sale (POS) systems and standard office equipment.
- A background check is required as part of the hiring process due to asset protection and firearms certification requirements.
- Training is mandatory and includes assigned self-development activities.
- Position acceptance requires agreement to binding arbitration.
