Responsibilities
- Promote a customer-focused atmosphere by interacting professionally and resolving concerns promptly.
- Support and supervise the training of staff to align with company-established performance benchmarks.
- Identify and attract qualified candidates using approved recruitment methods.
- Oversee daily store opening and closing procedures, including cash and inventory reconciliation and adherence to security protocols.
- Safeguard company assets through proper inventory tracking, facility security, recordkeeping, and loan documentation.
- Manage core store operations such as inventory control, loan processing, product display, visual standards, system usage, and reporting.
- Analyze financial reports and enhance profitability through team communication and performance goals.
- Ensure all operations comply with or surpass corporate standards.
- Review loan approvals and purchasing practices to maintain loan quality and value accuracy.
- Complete assigned development tasks and training modules as directed.
- Communicate store objectives and financial targets clearly to team members.
- Stay informed on current product information and market trends.
- Serve as acting manager during the absence of the primary store manager.
- Perform additional duties as assigned by leadership.
Benefits
- Comprehensive health and voluntary benefit plans including medical, dental, vision, life, and supplemental coverage (eligibility applies).
- Favorable work schedule with most locations opening at 9 AM and closing at 6 PM; many stores closed Sundays.
- Earned Wage Access available from day two of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional week after one year; two weeks annually thereafter; 120 hours after five years (adjusted per local requirements if applicable).
- Sick and personal time: 8 hours after six months, 16 hours annually from years two to five; 24 hours after five years (adjusted per local regulations if applicable).
- Employee discounts available starting on the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly base pay plus commission (2-8% on transactions) and performance-based bonuses.
Work Arrangement
Full-time, on-site retail schedule.
Team
Collaborative retail environment with leadership development focus.
Other
- Commission: Store Manager Trainees earn commission based on productivity (2-8% on transactions).
- Bonus: Based on store performance.
- Training: Required as part of the role; self-development tasks assigned.
- Arbitration: Employees must agree to a binding arbitration agreement to resolve disputes.
- Earned Wage Access: Provided by NetSpend; signup required; restrictions and fees apply.
- 401k: Available to employees 21 years or older.
- Communication Consent: Submitting application confirms opt-in to phone, text, and email communications from FirstCash Talent Acquisition Team. Message and data rates may apply.
- Equal Opportunity Employer: FirstCash provides equal employment opportunity regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or public assistance status.
- Reasonable Accommodations: Provided for qualified individuals with disabilities.
- Hours: 45+ hours per week; schedule based on business needs; not guaranteed.
- Shifts: Flexible retail schedule including weekends and holidays.
- Equipment: Must be able to operate POS systems and common office machines.
- Background Check: Not explicitly mentioned.
- Clearance: Ability to work with firearms and become certified; FFL locations involved.
- Relocation: Not mentioned.
- Contract Duration: Not mentioned.
- Probation: Not explicitly mentioned, but eligibility for benefits starts after 6 months.
Not mentioned.
