Responsibilities
- Engages with customers upon arrival to build rapport and offer suitable financial services.
- Completes opening and closing procedures that do not involve management duties.
- Maintains a clean, organized, and fully stocked sales area with properly arranged merchandise.
- Conducts sales and financing transactions following company guidelines and regulatory standards.
- Manages cash and negotiable instruments in compliance with established protocols.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal components of pawn and purchase transactions to customers.
- Communicates clearly and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to deliver a positive and lasting customer experience.
- Completes all assigned training modules successfully.
- Performs additional duties as assigned by management.
Benefits
- Flexible work hours with most locations opening at 9 AM and closing at 6 PM; many are closed Sundays.
- Earned Wage Access* available starting on the second day of employment, allowing withdrawals of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Employee discounts available from the first day of active employment.
- Access to over 10,000 discounts from more than 1,000 companies through FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
Work Arrangement
On-site
Other
- Bilingual candidates are encouraged to apply.
- Employees may be asked to assist customers outside the building, such as in parking areas or to retrieve items from external storage.
- The commission incentive plan is exclusive to FirstCash; associates may earn 2-8% based on gross profit from personal performance.
- Further details about the commission plan are shared during the interview process.
- This job description does not list every duty; management may assign or reassign responsibilities at any time, and duties may change due to accommodation or business needs.
- Candidates offered a position must agree to a binding arbitration agreement for dispute resolution.
- Pay rates will meet or exceed applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is required and subject to fees and restrictions.
- The FirstCash 401k program is available to employees aged 21 and older.
- Base pay is determined by relevant prior experience and skill set.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team regarding job opportunities; message and data rates may apply. Opt-out options include replying STOP to texts or clicking unsubscribe in emails.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer.
- The company enforces a policy of equal employment opportunity for all individuals regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or other protected characteristics, and provides reasonable accommodations for qualified individuals with disabilities.
