Responsibilities
- Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
- Performs non-management open/close procedures.
- Keeps the sales floor clean, stocked, and maintains the display of merchandise.
- Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
- Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
- Answers incoming calls per company standards
- Effectively communicates to customers the legal aspects of the pawn and buy transactions.
- Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
- Partners with all employees to create a positive and memorable customer experience.
- Successfully completes the assigned training.
- Other related duties, as assigned.
Requirements
- Must be willing and able to lift/carry up to 50 pounds.
- Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
- Ability to work with firearms and to become firearms certified.
- Minimum Age: 18 years old
- High School Diploma, GED, or equivalent experience
- Strong desire to work, serve customers, work with people, and be team-oriented.
- Ability to multi-task in a fast-paced environment
- Ability to perform basic math calculations proficiently.
- Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
- Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
Nice to Have
- Cash handling experience is preferred.
- Should be able to work in multiple locations, as business needs dictate.
Benefits
- Easily achievable commission structure
- Employee discounts
- Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks
- Auto-enrollment in the FirstCash 401k program after six (6) months of employment
Work Arrangement
On-site
Additional Information
- Bilingual applicants are encouraged to apply!
- The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
- Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven (7x) times in a payroll cycle.
- The ability to earn unlimited commission above your hourly base rate.
- The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance.
- Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
