Responsibilities
- Welcomes every customer with professionalism and builds trust to recommend suitable financial services.
- Completes non-managerial opening and closing tasks as required.
- Maintains a clean, organized sales floor with properly displayed and stocked inventory.
- Conducts sales and pawn transactions following company policies, industry practices, and legal regulations.
- Manages cash and negotiable instruments in compliance with established procedures and regulatory standards.
- Answers phone calls according to company protocols.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates clearly and respectfully with team members and supervisors using effective methods.
- Collaborates with colleagues to deliver an exceptional and lasting customer experience.
- Successfully finishes all assigned training programs.
- Performs additional duties as directed by management.
Benefits
- Access to comprehensive health and supplemental insurance plans, including medical, dental, vision, and life coverage, subject to eligibility.
- Favorable work hours with most locations opening at 9 a.m. and closing at 6 p.m., and many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation increases with tenure: one week after six months, two weeks after one year, and additional time on each subsequent anniversary, up to 120 hours after five years, adjusted as required by local laws.
- Sick and personal time begins at 8 hours after six months, increases to 16 hours annually from years two to five, and reaches 24 hours after five years, adjusted per local regulations.
- Employee discount available from the first day of employment.
- Tuition reimbursement of up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to more than 10,000 discounts from over 1,000 brands via FirstCash Perks.
- Automatic enrollment in the FirstCash 401(k) plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Employees may be required to assist customers outside the building, including in parking areas or exterior storage units.
- Bilingual candidates are strongly encouraged to apply.
