Responsibilities
- Welcomes customers warmly and builds rapport to better understand their needs and recommend suitable financial products.
- Completes opening and closing procedures that do not involve management responsibilities.
- Maintains a clean, organized, and fully stocked sales floor with well-presented merchandise displays.
- Conducts sales and loan processing in compliance with company policies and regulatory standards.
- Manages cash and negotiable instruments following established security and compliance protocols.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a positive and memorable experience for every customer.
- Successfully completes all required training modules as assigned.
- Performs additional duties as directed by management.
Requirements
- Capable of lifting and carrying up to 50 pounds when necessary.
- Physically able to perform tasks for extended durations, including standing, walking, bending, climbing, pushing, pulling, and lifting, in compliance with applicable laws.
- Willingness and ability to handle firearms and obtain required certification.
- Minimum age requirement of 18 years old.
- Possession of a high school diploma, GED, or equivalent experience.
- Able to manage multiple responsibilities efficiently in a dynamic retail setting.
- Proficient in performing basic arithmetic calculations.
- Flexible availability to work varying shifts based on business needs, including weekends and holidays.
- Comfortable using computers, POS systems, and standard office equipment.
Nice to Have
- Prior experience handling cash is advantageous.
- Willingness to work at different locations as operational needs require.
- Bilingual candidates are strongly encouraged to apply.
Benefits
- Eligible employees receive access to comprehensive medical, dental, vision, life insurance, supplemental plans, and other voluntary benefits.
- Favorable work hours with most locations opening at 9 AM and closing by 6 PM; many stores closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawals of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months; second week after one year; increases with tenure, up to 120 hours after five years (subject to local regulations).
- Sick and personal time: 8 hours after six months; 16 hours annually from years two to five; 24 hours after five years (adjusted per local requirements).
- Employee discount available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months of employment.
- Eligibility for FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Employees may be required to assist customers outside the building, including in parking areas or near exterior storage units.
- The commission incentive plan is exclusive to the company; associates may earn 2-8% based on gross profit from individual performance.
- Further details about the commission structure are provided during the interview process.
- Submitting an application indicates consent to receive job-related communications via phone, text, and email from the Talent Acquisition Team; message and data rates may apply. Opt-out options include replying STOP to texts or clicking unsubscribe in emails.
- The company is an Equal Opportunity Employer, committed to diversity and inclusion across all protected categories, and provides reasonable accommodations for qualified individuals with disabilities.
