Responsibilities
- Welcome customers warmly and build relationships to better understand their needs and recommend suitable financial services.
- Carry out opening and closing tasks that do not involve management responsibilities.
- Maintain a tidy, organized, and visually appealing sales floor with properly stocked and displayed merchandise.
- Process sales and pawn transactions following company guidelines, industry practices, and regulatory standards.
- Manage cash and negotiable instruments in strict adherence to established protocols and compliance requirements.
- Answer incoming phone calls according to company service expectations.
- Clearly explain the legal terms and conditions of pawn and purchase transactions to customers.
- Communicate professionally and respectfully with team members and supervisors using effective interpersonal skills.
- Collaborate with colleagues to ensure a welcoming and positive experience for every customer.
- Complete all assigned training programs successfully.
- Perform additional duties as directed by management.
Benefits
- Full medical, dental, vision, life, supplemental, and voluntary benefit options, subject to eligibility.
- Earned Wage Access starting on day two, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
- One week of paid vacation after six months, an additional week after one year, two weeks annually thereafter, and 120 hours after five years.
- Sick and personal time: 8 hours after six months, 16 hours annually for years two through five, and 24 hours after five years, adjusted per local laws.
- Employee discounts available from the first day of employment.
- Tuition Reimbursement through FirstCash Education: up to $2,000 per year for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months for employees aged 21 and older.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Most locations operate from 9 a.m. to 6 p.m., with many closed on Sundays.
- Employees must agree to a binding arbitration agreement for dispute resolution.
- Wages will meet or exceed all applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is mandatory, and fees or restrictions may apply.
- The FirstCash 401K plan is available to employees aged 21 and above.
- Submitting an application constitutes consent to receive job-related phone, text, and email communications from the Talent Acquisition Team. Message and data rates may apply. Text STOP to opt out or use email unsubscribe links at any time.
- FirstCash Holdings, Inc. is an Equal Opportunity Employer committed to non-discrimination based on age, race, religion, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations are provided for qualified individuals with disabilities.
