Responsibilities
- Welcomes customers warmly and builds rapport to better understand their needs and recommend suitable financial services.
- Completes opening and closing procedures that do not involve management responsibilities.
- Maintains a clean, organized, and fully stocked sales floor with attractively displayed merchandise.
- Conducts sales and loan transactions following company policies, industry practices, and regulatory guidelines.
- Manages cash and negotiable instruments in compliance with established protocols and legal standards.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective interpersonal skills.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as assigned by management.
Requirements
- Capable of lifting and carrying up to 50 pounds when necessary.
- Physically able to perform tasks requiring prolonged standing, walking, bending, climbing, pushing, pulling, and lifting, in compliance with applicable laws.
- Willingness and ability to handle firearms and obtain required certification.
- Minimum age of 18 years old.
- High school diploma, GED, or equivalent work experience.
- Strong motivation to serve customers, work with people, and contribute as a team member.
- Able to manage multiple tasks efficiently in a fast-paced retail setting.
- Proficient in performing basic arithmetic calculations.
- Flexible availability to work varying shifts based on business needs, including weekends and holidays.
- Comfortable using computers, POS systems, and standard office equipment.
Nice to Have
- Prior experience handling cash is a plus.
- Willingness to work at different locations as business demands.
Benefits
- Comprehensive medical, dental, vision, life, and supplemental insurance plans with voluntary options (eligibility applies).
- Favorable work hours: most locations open at 9 AM and close at 6 PM; many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months; additional week after one year; two weeks annually thereafter; 120 hours after five years (adjusted per local requirements if applicable).
- Sick/personal time: 8 hours granted after six months; 16 hours annually from years two to five; 24 hours after five years (adjusted per local requirements if applicable).
- Employee discounts available from day one of employment.
- Tuition reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the 401k plan after six months for employees aged 21 or older.
- Access to a pet insurance program for employees.
Compensation
Base pay plus potential commission; pay meets or exceeds local minimum wage requirements
Work Arrangement
On-site
Other
- Bilingual candidates are strongly encouraged to apply.
- The commission incentive plan is exclusive to FirstCash; retail associates may earn 2-8% commission based on individual gross profit performance. Full details are shared during interviews.
- This job description does not list every duty; management reserves the right to assign or reassign responsibilities at any time. Duties may change due to operational needs or accommodations.
- Employment requires agreement to a binding arbitration process for dispute resolution.
- Pay rates comply with or exceed all applicable local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is mandatory; fees and restrictions apply.
- The 401k program is available to employees aged 21 and over after six months of service.
- Base pay maximums are determined by relevant prior experience and skill set.
- Submitting an application indicates consent to receive job-related communications via phone, text, and email from the Talent Acquisition Team. Message and data rates may apply. Opt-out options are available via text reply (STOP) or email (unsubscribe). See privacy policy for details.
- The company is an Equal Opportunity Employer, welcoming applicants of all backgrounds. Discrimination based on age, race, religion, disability, veteran status, or other protected status is prohibited. Reasonable accommodations provided for qualified individuals with disabilities.
