Responsibilities
- Welcomes and engages with customers to build trust and recommend suitable financial products and services.
- Completes opening and closing tasks that do not involve managerial duties.
- Maintains a clean, organized, and fully stocked sales floor with properly arranged merchandise displays.
- Processes sales and pawn transactions following company guidelines, industry practices, and legal requirements.
- Manages cash and negotiable instruments in strict adherence to established protocols and compliance standards.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a welcoming and memorable experience for customers.
- Successfully finishes all assigned training programs within required timelines.
- Performs additional duties as directed by management.
Benefits
- Comprehensive health and supplemental insurance plans, including medical, dental, vision, life, and voluntary options, available to eligible employees.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional week after one year; two weeks annually thereafter; increases to 120 hours after five years, adjusted per state/local rules where applicable.
- Sick and personal time: 8 hours granted after six months, 16 hours annually from years two to five, increasing to 24 hours after five years, subject to local regulations.
- Employee discount available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 annually for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly pay plus commission; potential to earn up to 8% on transactions, averaging an additional $1.00 per hour.
Work Arrangement
On-site
Other
- Commission is earned on every transaction, with potential to average an extra $1.00 per hour on top of base pay.
- Schedule includes flexibility with weekend and holiday shifts.
- Employment requires agreement to binding arbitration for dispute resolution.
- Employees may be asked to assist customers outside the store or retrieve items from external storage.
- Earned Wage Access is provided by NetSpend; enrollment required; terms, restrictions, and fees apply.
- FirstCash 401k program is available to employees aged 21 or older.
- Submitting an application opts the candidate into communications via phone, text, and email from the Talent Acquisition Team; message and data rates may apply.
- Text messages can be unsubscribed by replying STOP; emails can be unsubscribed by clicking the unsubscribe link.
