Responsibilities
- Engages with every customer to build trust and suggest suitable financial options
- Completes opening and closing tasks that do not involve management duties
- Maintains a tidy, organized sales area with properly displayed and stocked inventory
- Conducts sales and loan activities following company policies, procedures, and regulatory guidelines
- Manages cash and negotiable instruments in compliance with established protocols
- Responds to incoming phone calls according to company standards
- Clearly explains the legal terms of pawn and purchase transactions to customers
- Communicates professionally with team members and supervisors using respectful and effective methods
- Collaborates with colleagues to ensure a positive and lasting customer experience
- Completes all assigned training successfully
- Performs additional related duties as directed
Benefits
- Comprehensive health and supplemental insurance plans, including medical, dental, vision, and life coverage, available based on eligibility
- Favorable work hours with most locations opening at 9 a.m. and closing at 6 p.m., and many closed on Sundays
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of accrued wages up to seven times per pay cycle
- Opportunity to earn unlimited commission in addition to base hourly pay
- Paid vacation increases with tenure: one week after six months, an additional week after one year, and two weeks annually thereafter; 120 hours granted after five years, adjusted if required by local laws
- Sick and personal time: 8 hours available after six months, 16 hours annually from years two to five, and 24 hours after five years, subject to local regulations
- Employee discounts available from the first day of active employment
- Tuition reimbursement up to $2,000 per year through FirstCash Education for qualifying full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the FirstCash 401k plan after six months of employment
- Eligibility for the FirstCash Pet Insurance program
Compensation
Base hourly pay plus commission potential; pay meets or exceeds local minimum wage standards
Work Arrangement
On-site
Team
Team-oriented environment promoting collaboration among store associates
Other
- Commission structure allows earnings between 2% and 8% based on individual gross profit performance
- Earned Wage Access is provided through NetSpend; employee enrollment is required and terms, restrictions, and fees apply
- FirstCash 401K program is accessible to employees aged 21 or older
- Mandatory binding arbitration agreement is required for dispute resolution
- Pay rates comply with or exceed applicable local minimum wage laws
- Applicants may be contacted via phone, text, or email; standard message and data rates may apply
- To stop text messages, reply STOP; to unsubscribe from emails, use the unsubscribe link
Not mentioned
