Responsibilities
- Welcomes every customer warmly to build trust and recommend suitable financial services.
- Completes opening and closing procedures without managerial oversight.
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise.
- Conducts sales and pawn transactions following company guidelines and legal standards.
- Manages cash and negotiable instruments in compliance with established protocols.
- Handles incoming phone calls according to company service expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors.
- Collaborates with colleagues to ensure a welcoming and memorable customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Benefits
- Comprehensive health and supplemental insurance plans available based on eligibility.
- Favorable work hours with most locations opening at 9 AM and closing by 6 PM; many closed Sundays.
- Earned Wage Access program accessible from the second day of employment.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months, an additional week after one year, two weeks annually thereafter, and 120 hours after five years.
- Sick and personal time: 8 hours after six months, 16 hours annually for years two through five, 24 hours after five years.
- Employee discounts available starting on the first day of employment.
- Tuition Reimbursement up to $2,000 per year through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Employees may be required to assist customers outside the building within company property or retrieve items from external storage areas.
- Applicants must be at least 18 years of age.
- Schedule includes flexibility to work weekends and holidays.
- Ability to handle firearms and complete required certification is necessary.
- Bilingual candidates are strongly encouraged to apply.
- Training is required and provided by the company.
- A binding arbitration agreement is mandatory upon hire.
- Earned Wage Access allows withdrawal of up to 50% of earned wages, up to 7 times per payroll cycle, starting on the second day of employment.
- Employees aged 21 or older are automatically enrolled in the FirstCash 401k program after six months.
