Responsibilities
- Welcome customers warmly and build relationships to better understand and recommend suitable financial services.
- Carry out opening and closing tasks that do not involve supervisory duties.
- Maintain a clean, organized, and fully stocked sales floor with properly arranged merchandise displays.
- Conduct sales and pawn transactions following company policies, procedures, and legal regulations.
- Manage cash and negotiable instruments in compliance with established guidelines and regulatory standards.
- Answer incoming phone calls according to company protocols.
- Clearly explain the legal terms and conditions of pawn and purchase transactions to customers.
- Communicate clearly and respectfully with team members and supervisors using effective techniques.
- Collaborate with colleagues to ensure a positive and lasting customer experience.
- Complete all assigned training programs successfully.
- Perform additional duties as directed by management.
Benefits
- Comprehensive health and voluntary benefits including medical, dental, vision, life insurance, and supplemental coverage (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional weeks granted at one year and each subsequent anniversary (up to 120 hours after five years, adjusted if required by local laws).
- Sick and personal time: 8 hours available after six months; 16 hours annually from years two to five; 24 hours after five years (adjusted per local regulations where applicable).
- Employee discounts available from day one of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 annually for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Base hourly wage plus commission up to 8%, averaging an additional $2.83 per hour; pay meets or exceeds local minimum wage requirements.
Work Arrangement
On-site
Team
Collaborative retail environment focused on customer service and operational compliance.
Other
- Commission of up to 8% on transactions, contributing an average of $2.83 per hour above base pay.
- All employees must agree to a binding arbitration agreement.
- Wages will not fall below applicable local minimum wage standards.
- Earned Wage Access is provided through NetSpend; employee enrollment is required with associated restrictions and fees.
- FirstCash 401k program is available to employees aged 21 and older.
- Submitting an application constitutes consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text messages.
- Text 'STOP' to unsubscribe from text messages.
- Click 'unsubscribe' in emails to opt out of email communications.
- Reasonable accommodations are available for qualified individuals with disabilities.
Not mentioned
