Responsibilities
- Welcomes customers and builds relationships to better understand their needs and recommend suitable financial products.
- Completes opening and closing procedures as directed, excluding managerial duties.
- Maintains a clean, organized, and well-stocked sales floor with properly displayed merchandise.
- Conducts sales and pawn lending transactions following company policies, industry practices, and regulatory guidelines.
- Manages cash and negotiable instruments in compliance with established protocols and legal requirements.
- Answers phone calls according to company service standards.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Successfully finishes all assigned training programs.
- Performs additional related tasks as assigned by management.
Benefits
- Comprehensive health benefits including medical, dental, vision, life insurance, supplemental plans, and voluntary options (eligibility applies).
- Favorable work schedule with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access* available starting on the second day of employment, allowing employees to withdraw up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; an additional week after one year; two weeks annually thereafter; 120 hours granted after five years (adjusted if required by local laws).
- Sick and personal time: 8 hours granted after six months, usable before first anniversary; 16 hours annually for years two through five; 24 hours after five years (adjusted per local regulations if applicable).
- Employee discount available from the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 annually for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility to enroll in the FirstCash Pet Insurance program.
Compensation
unlimited commission above hourly base rate
Work Arrangement
on-site
Other
- Opportunity to earn unlimited commission in addition to hourly wage.
- Most locations operate from 9 AM to 6 PM; many are closed on Sundays.
- Paid vacation: one week after six months of full-time service; additional week after one year; two weeks annually thereafter; 120 hours after five years.
- Sick/personal time: 8 hours granted after six months; 16 hours annually from years 2–5; 24 hours after five years.
- Employee discounts begin on the first day of employment.
- Tuition Reimbursement through FirstCash Education, up to $2,000 per year for eligible full-time employees.
- Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k after six months.
- Access to the FirstCash Pet Insurance program.
- Earned Wage Access* available on the second day of employment, allowing up to 50% of earned wages to be withdrawn up to seven times per pay cycle.
- Mandatory binding arbitration for dispute resolution.
- Application submission indicates consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply.
- Text 'STOP' to unsubscribe from text messages at any time.
- Click 'unsubscribe' in any email to opt out of future email communications.
not specified
