Responsibilities
- Welcomes customers warmly and builds rapport to effectively suggest suitable financial services
- Conducts opening and closing tasks that do not involve management duties
- Maintains a tidy, organized sales area with properly displayed and stocked products
- Processes sales and loan agreements following company guidelines and legal requirements
- Manages cash and negotiable instruments in line with established protocols
- Responds to incoming phone calls according to company standards
- Clearly explains the legal terms of pawn and purchase transactions to customers
- Communicates respectfully and clearly with team members and supervisors
- Collaborates with colleagues to ensure a positive and lasting customer experience
- Completes all assigned training programs successfully
- Performs additional duties as directed by management
Benefits
- Access to medical, dental, vision, life insurance, supplemental coverage, and voluntary plans, subject to eligibility
- Favorable work hours with most locations opening at 9 AM and closing by 6 PM, and many closed on Sundays
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle
- Opportunity to earn unlimited commission in addition to base hourly pay
- Paid vacation begins with one week after six months of full-time service, increasing to two weeks after one year and an additional week at each subsequent anniversary, up to 120 hours after five years
- Sick and personal time starts at 8 hours after six months, increasing to 16 hours annually for years two through five, and 24 hours after five years, adjusted as required by local laws
- Employee discount available from the first day of employment
- Tuition reimbursement up to $2,000 annually through FirstCash Education for eligible full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the FirstCash 401k plan after six months for employees aged 21 or older
- Eligibility for the FirstCash Pet Insurance program
Compensation
Hourly rate plus up to 8% commission on transactions, potentially adding $2.08 per hour on average
Work Arrangement
On-site
Other
- Commission structure allows up to 8% on transactions, averaging an additional $2.08 per hour on top of base pay
- Commission details are proprietary to FirstCash and will be shared during the interview process
- All employees must agree to a binding arbitration agreement
- Pay rates will meet or exceed applicable local minimum wage laws
- Earned Wage Access is provided by NetSpend; enrollment is required and terms, restrictions, and fees apply
- FirstCash 401k program is available to employees aged 21 and over
- Base pay is determined by relevant prior experience and skills for the role
- Submitting an application constitutes consent to receive calls, texts, and emails from the Talent Acquisition Team
- Text messages can be opted out of by replying STOP; email subscriptions can be canceled by clicking unsubscribe
- The company is an Equal Opportunity Employer
- Reasonable accommodations are available for qualified individuals with disabilities
Not mentioned
