Responsibilities
- Welcomes customers and builds relationships to better suggest suitable financial services
- Completes opening and closing procedures that do not involve management duties
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise
- Conducts sales and pawn lending transactions following company guidelines and legal standards
- Manages cash and valuable items according to established protocols and regulatory requirements
- Answers incoming phone calls in alignment with company expectations
- Clearly explains the legal terms of pawn and purchase transactions to customers
- Communicates respectfully and effectively with team members and supervisors
- Collaborates with colleagues to ensure a positive and lasting customer experience
- Completes all assigned training programs successfully
- Performs additional related tasks as directed by management
Benefits
- Comprehensive health and voluntary benefit plans including medical, dental, vision, life, and supplemental coverage, subject to eligibility
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle
- Opportunity to earn unlimited commission in addition to base hourly pay
- Paid vacation accrual begins after six months; one week granted, increasing with tenure up to 120 hours after five years, adjusted if required by local laws
- Sick and personal time accrues after six months; 8 hours initially, increasing to 24 hours after five years, subject to local regulations
- Employee discounts available from the first day of employment
- Tuition reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the FirstCash 401k plan after six months of employment
- Eligibility for the FirstCash Pet Insurance program
Work Arrangement
On-site
Team
Collaborates with all store staff members to support daily operations and service goals
Other
- Work schedule typically follows store hours: opening at 9 AM and closing at 6 PM, with many locations closed on Sundays
- Schedule includes flexibility for weekends and holidays
- Employees may be required to assist customers outside the building or retrieve items from external storage areas
- Earned Wage Access program available starting on day two of employment
- Automatic 401k enrollment after six months of employment
- Binding arbitration agreement is required at the time of hire
- Training is provided as part of the onboarding process
