Responsibilities
- Welcomes and engages with customers to build trust and recommend suitable financial products and services.
- Completes opening and closing tasks that do not involve supervisory duties.
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise.
- Conducts sales and pawn lending transactions following company policies and regulatory guidelines.
- Manages cash and negotiable instruments in compliance with established procedures and legal standards.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Benefits
- Comprehensive health and voluntary benefits including medical, dental, vision, life, and supplemental coverage, subject to eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays.
- Earned Wage Access available from the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service, increasing to two weeks after one year and up to three weeks (120 hours) after five years, adjusted as needed for local regulations.
- Sick and personal time: 8 hours granted after six months, increasing to 16 hours annually for years two through five, and 24 hours after five years, in accordance with local requirements.
- Employee discounts available starting on the first day of employment.
- Tuition Reimbursement through FirstCash Education, up to $2,000 annually, for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly pay plus commission up to 8% on transactions, potentially adding $1.00 per hour on average; pay meets or exceeds local minimum wage.
Work Arrangement
On-site
Team
Team-based retail environment with collaboration across store staff
Other
- Commission structure allows employees to earn up to 8% on transactions, averaging an additional $1.00 per hour on top of base pay.
- Flexible retail schedule that includes weekend and holiday shifts.
- Work hours: most stores operate from 9 AM to 6 PM, with many closed on Sundays.
- Earned Wage Access program begins on the second day of employment, subject to limits and fees.
- Automatic 401k enrollment after six months for employees aged 21 or older.
- All employees must agree to a binding arbitration agreement.
- Pay rates comply with or exceed applicable local minimum wage laws.
- Bilingual candidates are encouraged to apply.
- Required training must be completed as assigned.
Not mentioned
