Responsibilities
- Welcomes customers warmly and builds trust to guide them toward suitable financial services.
- Completes opening and closing tasks that do not involve management duties.
- Maintains a clean, organized, and fully stocked sales area with properly arranged merchandise.
- Conducts sales and pawn transactions following company policies, industry practices, and legal regulations.
- Manages cash and negotiable instruments in compliance with internal and regulatory standards.
- Answers phone calls according to established service guidelines.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with colleagues and supervisors using effective methods.
- Collaborates with team members to deliver a welcoming and lasting customer experience.
- Completes all required training assignments successfully.
- Performs additional duties as directed by management.
Work Arrangement
On-site
Team
Team-based retail store environment
Other
- Applicants must be at least 18 years of age.
- Willingness to work a flexible retail schedule, including weekends and holidays, is required.
- Ability to handle firearms and obtain certification is necessary.
- May be required to assist customers outside the store or retrieve items from outdoor storage areas.
- New hires must sign a binding arbitration agreement.
- Earned Wage Access is available starting the second day of employment, subject to fees and limitations.
- Employees aged 21 or older are automatically enrolled in the 401k plan after six months.
- Employees may opt in to receive communications via phone, text, or email from Talent Acquisition, with the ability to unsubscribe at any time.
