Responsibilities
- Welcomes customers and builds relationships to better understand their needs and recommend suitable financial services.
- Completes opening and closing tasks that do not involve management responsibilities.
- Maintains a clean, organized, and well-stocked sales area with properly arranged merchandise.
- Conducts sales and pawn lending transactions following company guidelines, industry practices, and regulatory standards.
- Manages cash and negotiable instruments in compliance with established policies and legal requirements.
- Answers phone calls according to company protocols.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective methods.
- Collaborates with colleagues to deliver a welcoming and memorable experience for customers.
- Completes all assigned training programs successfully.
- Performs additional duties as directed by management.
Benefits
- Comprehensive health and voluntary benefits including medical, dental, vision, life insurance, and supplemental plans (eligibility applies).
- Favorable work hours with most locations opening at 9 AM and closing by 6 PM; many stores are closed on Sundays.
- Earned Wage Access program available from day two, allowing employees to withdraw up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months; an additional week after one year; two weeks annually thereafter; 120 hours granted after five years (adjusted per local requirements where applicable).
- Sick/personal time: 8 hours after six months; 16 hours annually from years two to five; 24 hours after five years (adjusted per local requirements where applicable).
- Employee discount available starting on the first day of employment.
- Tuition reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Work Arrangement
On-site
Other
- Capable of lifting and carrying items weighing up to 50 pounds.
- Able to perform physical tasks such as standing, walking, stooping, climbing, pushing, pulling, and lifting for extended periods, in compliance with applicable laws.
- Willingness to handle firearms and obtain required certification.
- May be required to assist customers outside the building or retrieve items from external storage areas on company property.
- Minimum age requirement is 18 years old.
- Demonstrates a strong motivation to work, serve customers, engage with people, and contribute as part of a team.
- Able to manage multiple tasks efficiently in a dynamic, fast-paced environment.
- Proficient in basic math calculations.
- Prior cash handling experience is preferred but not required.
- Flexibility to work at different locations based on business needs.
- Must be available to work a flexible retail schedule, including weekends and holidays.
- Comfortable using computers, POS systems, and standard office equipment.
- Bilingual candidates are strongly encouraged to apply.
