Responsibilities
- Welcomes customers and builds rapport to assess needs and recommend suitable financial services
- Completes opening and closing procedures that do not involve management duties
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise
- Conducts sales and pawn transactions following company policies and regulatory standards
- Manages cash and negotiable instruments in compliance with established procedures
- Answers phone calls according to company service expectations
- Clearly explains the legal terms of pawn and purchase transactions to customers
- Communicates professionally and respectfully with team members and supervisors
- Collaborates with colleagues to deliver a positive and lasting customer experience
- Successfully completes all assigned training programs
- Performs additional duties as directed by management
Requirements
- Capable of lifting and carrying up to 50 pounds
- Able to perform physical tasks such as standing, walking, stooping, climbing, pushing, pulling, and lifting for extended periods, in compliance with applicable laws
- Willingness and ability to handle firearms and obtain firearms certification
- Minimum age requirement: 18 years old
- Possession of a high school diploma, GED, or equivalent experience
- Demonstrated motivation to serve customers, work with others, and contribute as a team member
- Ability to manage multiple tasks efficiently in a fast-paced setting
- Proficient in performing basic math calculations
- Flexible availability to work retail hours, including weekends and holidays, based on business needs
- Comfortable using computers, POS systems, and standard office equipment
Nice to Have
- Prior experience handling cash is preferred
- Willingness and ability to work at various locations as business demands
Benefits
- Comprehensive medical, dental, vision, life, supplemental, and voluntary insurance options
- Favorable work hours: most locations open at 9 AM and close at 6 PM; many closed on Sundays
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle
- Opportunity to earn unlimited commission in addition to base hourly pay
- Paid vacation: one week after six months; additional week after one year; two weeks annually thereafter; 120 hours after five years (adjusted per state/local laws if applicable)
- Sick/personal time: 8 hours after six months; 16 hours annually for years two through five; 24 hours after five years (adjusted per state/local laws if applicable)
- Employee discounts available from day one of employment
- Tuition reimbursement up to $2,000 per semester through FirstCash Education for eligible full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Auto-enrollment in the 401k plan after six months for employees aged 21 or older
- Eligibility for pet insurance through FirstCash
Compensation
Competitive hourly rate with potential for unlimited commission; pay meets or exceeds local minimum wage requirements
Work Arrangement
On-site
Team
Collaborative retail environment focused on customer service and team support
Other
- Employees may be asked to assist customers outside the building or retrieve items from exterior storage areas
- Bilingual applicants are encouraged to apply
- Commission plan is proprietary; pawnbrokers may earn 2-8% based on personal gross profit performance
- Further details on commission structure are provided during interviews
- This job description is not exhaustive; management may assign or reassign duties at any time
- Employment offer requires agreement to binding arbitration for dispute resolution
- Pay rates comply with all applicable local minimum wage laws
- Earned Wage Access is provided by NetSpend; employee enrollment required; fees and restrictions apply
- FirstCash 401k is available to employees aged 21 and older
- Base pay is determined by relevant experience and skill level
- Job application submission constitutes consent to receive phone, text, and email communications from Talent Acquisition; message/data rates may apply; opt-out available via STOP or unsubscribe links
- Employer is an Equal Opportunity Employer
- Company policy ensures equal employment opportunity regardless of age, color, national origin, disability, race, religion, sex, sexual orientation, gender identity, genetic information, marital status, veteran status, or other protected characteristics; reasonable accommodations provided
Not mentioned
