Responsibilities
- Welcomes every customer warmly and builds rapport to better understand their needs and recommend suitable financial services.
- Completes opening and closing procedures that do not involve management responsibilities.
- Maintains a clean, organized, and fully stocked sales floor with attractively displayed merchandise.
- Conducts sales and pawn loan transactions following company policies, industry practices, and regulatory standards.
- Manages cash and negotiable instruments in strict compliance with established procedures and legal requirements.
- Answers incoming phone calls according to company service guidelines.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Successfully finishes all assigned training modules.
- Performs additional related tasks as directed by management.
Benefits
- Comprehensive health and voluntary benefit options including medical, dental, vision, life, and supplemental insurance, subject to eligibility.
- Favorable work hours with most locations opening at 9 AM and closing by 6 PM, and many stores closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing access to up to 50% of earned wages, up to seven times per pay cycle.
- Opportunity to earn uncapped commission in addition to base hourly pay.
- Paid vacation accrual begins after six months of full-time service with one week granted; increases to two weeks after one year and additional time after five years, up to 120 hours.
- Sick and personal time begins at 8 hours after six months, increasing to 16 hours annually for years two through five, and 24 hours after five years, adjusted per local laws if applicable.
- Employee discounts available starting on the first day of employment.
- Tuition Reimbursement through FirstCash Education, offering up to $2,000 per semester for eligible full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment for those aged 21 or older.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Base pay rate determined by experience; commission-based earnings available; pay meets or exceeds local minimum wage requirements.
Work Arrangement
On-site
Other
- Bilingual candidates are strongly encouraged to apply.
- Employees may be asked to assist customers outside the building, including in parking areas or near exterior storage units.
- The commission incentive plan is exclusive to FirstCash; pawnbrokers may earn 2-8% based on gross profit from individual performance, with full details provided during interviews.
- This job description does not list every duty; management reserves the right to assign or modify responsibilities at any time. Job functions may change due to operational needs or accommodations. Employment requires agreement to a binding arbitration for dispute resolution. Pay complies with local minimum wage laws.
- Earned Wage Access is provided through NetSpend; employee enrollment is required and subject to fees and terms.
- The FirstCash 401k program is available to employees aged 21 and above.
- Maximum base pay is determined by prior experience and relevant skills for the role.
- Submitting an application constitutes consent to receive job-related phone, text, and email communications from the Talent Acquisition Team. Messaging and data rates may apply. Opt-out is available by replying STOP to texts or clicking unsubscribe in emails. See https://firstcash.com/privacy-policy for more information.
Not mentioned
