Responsibilities
- Welcomes customers warmly and builds rapport to better understand their needs and recommend suitable financial services
- Completes opening and closing procedures that do not involve management oversight
- Maintains a clean, organized, and well-stocked sales floor with properly arranged merchandise displays
- Conducts sales and pawn transactions following established policies, procedures, and regulatory guidelines
- Manages cash and negotiable instruments in compliance with company protocols and legal requirements
- Answers incoming phone calls according to company service standards
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers
- Communicates professionally with team members and supervisors using respectful and effective methods
- Collaborates with colleagues to deliver a positive and lasting customer experience
- Successfully completes all assigned training programs
- Performs additional related duties as assigned by management
Requirements
- Capable of lifting and carrying up to 50 pounds
- Able to perform physical tasks such as standing, walking, stooping, climbing, pushing, pulling, and lifting for extended durations as permitted by law
- Willingness and ability to handle firearms and obtain firearms certification
- Minimum age requirement is 18 years old
- High school diploma, GED, or equivalent experience
- Demonstrates strong motivation to serve customers, work with people, and contribute as a team member
- Skilled at managing multiple tasks in a fast-paced retail environment
- Proficient in performing basic arithmetic calculations
- Flexible availability to work varying retail hours, including weekends and holidays, based on business needs
- Comfortable using computers, POS systems, and standard office equipment
Nice to Have
- Prior experience handling cash is preferred
- Willingness to work at multiple locations as business needs require
- Bilingual candidates are strongly encouraged to apply
Benefits
- Comprehensive benefits package including medical, dental, vision, life insurance, supplemental, and voluntary options (eligibility applies)
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM; many stores closed on Sundays
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle
- Opportunity to earn unlimited commission in addition to base hourly pay
- Paid vacation: one week after six months of full-time service; additional week after one year; two weeks annually thereafter; 120 hours after five years
- Sick/personal time: 8 hours granted after six months; 16 hours annually from years two to five; 24 hours after five years (adjusted per local requirements if applicable)
- Employee discounts available from the first day of employment
- Tuition reimbursement up to $2,000 per semester through FirstCash Education for qualifying full-time employees
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks
- Automatic enrollment in the FirstCash 401k plan after six months of employment
- Eligibility for FirstCash Pet Insurance program
Compensation
Base pay rate based on experience and skills; pay rates meet or exceed applicable local minimum wage; opportunity for unlimited commission
Work Arrangement
On-site
Team
Collaborative retail environment focused on customer service and operational efficiency
Other
- Employees may be asked to assist customers outside the building or retrieve items from external storage areas
- Commission plan is proprietary; pawnbrokers may earn 2-8% based on gross profit from personal performance; details shared during interviews
- Job duties and responsibilities are not fully exhaustive; management reserves the right to assign or reassign tasks at any time
- Employment requires agreement to a binding arbitration policy for dispute resolution
- Pay rates comply with all applicable local minimum wage laws
- Earned Wage Access is provided through NetSpend; employee enrollment required; fees and restrictions apply
- FirstCash 401k is available to employees aged 21 and older
- Maximum base pay is determined by relevant experience and skills
- Application submission constitutes opt-in for job-related phone, text, and email communications from Talent Acquisition; message and data rates may apply; unsubscribe via STOP or email link
- Privacy policy available at https://firstcash.com/privacy-policy
- Employer is an Equal Opportunity Employer
- Company enforces equal employment opportunity regardless of age, color, national origin, disability, race, religion, gender, sexual orientation, veteran status, or other protected characteristics; reasonable accommodations provided for qualified individuals with disabilities
Not mentioned
