Responsibilities
- Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions
- Performs non-management open/close procedures
- Keeps the sales floor clean, stocked, and maintains the display of merchandise
- Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements
- Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements
- Answers incoming calls per company standards
- Effectively communicates to customers the legal aspects of the pawn and buy transactions
- Communicates effectively with coworkers and managers, displaying respect and using effective communication tools
- Partners with all employees to create a positive and memorable customer experience
- Successfully completes the assigned training
- Other related duties, as assigned
Requirements
- Must be willing and able to lift/carry up to 50 pounds
- Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), including standing, stooping, walking, climbing, pushing, pulling, and lifting
- Ability to work with firearms and to become firearms certified
- Employees may be asked to assist a customer on the exterior of the building (within parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas
- Minimum Age: 18 years old
- High School Diploma, GED, or equivalent experience
- Strong desire to work, serve customers, work with people, and be team-oriented
- Ability to multi-task in a fast-paced environment
- Ability to perform basic math calculations proficiently
- Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays
- Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines
Nice to Have
- Cash handling experience is preferred
- Should be able to work in multiple locations, as business needs dictate
- Bilingual applicants are encouraged to apply
Compensation
$13.00 to $16.00 per hour
Additional Information
- Bilingual applicants are encouraged to apply
- Must be able to work weekends and holidays
- Flexible retail schedule based on business needs
- Ability to work in multiple locations as needed
- Binding arbitration agreement required upon hire
- Earned Wage Access program provided by NetSpend; employee signup required; restrictions and fees apply
- FirstCash 401K program available to employees 21 years or older
- Submission of application confirms opt-in to phone, text, and email communications from FirstCash Talent Acquisition Team
- Message and data rates may apply
- Unsubscribe from texts by replying STOP; unsubscribe from emails by clicking unsubscribe
- Equal Opportunity Employer: FirstCash provides EEO to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law
- Reasonable accommodations provided for qualified individuals with disabilities
