Responsibilities
- Engages customers warmly to build trust and recommend suitable financial services.
- Completes opening and closing procedures without managerial oversight.
- Maintains a clean, organized sales floor with properly displayed and stocked inventory.
- Conducts sales and pawn transactions following company policies and regulatory guidelines.
- Manages cash and negotiable instruments in compliance with established protocols.
- Answers incoming calls according to company service standards.
- Clearly explains legal terms of pawn and purchase transactions to customers.
- Communicates professionally with team members and supervisors using effective methods.
- Collaborates with staff to ensure a positive and lasting customer experience.
- Completes all assigned training programs successfully.
- Performs additional duties as assigned by management.
Benefits
- Comprehensive health and supplemental insurance plans available, subject to eligibility.
- Favorable work hours with most locations opening at 9 AM and closing at 6 PM, and many closed Sundays.
- Earned Wage Access program available from day two, allowing up to 50% of earned wages withdrawn up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months; additional week after one year; two weeks annually thereafter; 120 hours after five years, adjusted per local requirements.
- Sick and personal time: 8 hours after six months; 16 hours annually for years two through five; 24 hours after five years, adjusted per local requirements.
- Employee discounts available from the first day of employment.
- Tuition Reimbursement up to $2,000 annually through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for FirstCash Pet Insurance program.
Compensation
Hourly base rate plus potential commission; pay compliant with local minimum wage laws.
Work Arrangement
On-site
Commission Plan Information
- The employee commission incentive plan is proprietary to FirstCash.
- Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance.
- Applicants are provided with more details regarding the commission incentive plan during the interview process.
Note
- The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job.
- Management has the discretion to assign/reassign duties and responsibilities to this job at any time.
- Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
- Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.
- Payrates will not be below any applicable local minimum wage requirements.
Submission of your application
- Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team.
- These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network.
- Message and data rates may apply.
- You can unsubscribe to text messages by replying STOP within the message at any time.
- You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time.
- Visit https://firstcash.com/privacy-policy for additional questions or information.
Other
- Commission structure pays employees for every transaction processed; potential to earn 2-8% commission based on gross profit of personal performance, averaging an additional $3.58 per hour on top of hourly rate.
- Flexible retail schedule including weekends and holidays.
- Work may include assisting customers in parking lots or retrieving products from exterior storage.
- Bilingual applicants encouraged to apply.
- Binding arbitration agreement required for all employees.
- Earned Wage Access program requires employee signup; restrictions and fees apply.
- FirstCash 401K program available to employees 21 years or older.
- Applicants will receive phone, text, and email communications from the FirstCash Talent Acquisition Team; message and data rates may apply.
- Equal Opportunity Employer: FirstCash provides equal employment opportunity regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
- Reasonable accommodations provided for qualified individuals with disabilities.