Responsibilities
- Engage with every customer in a welcoming manner to build trust and suggest suitable financial services.
- Carry out daily opening and closing tasks that do not involve management duties.
- Maintain a tidy, well-stocked sales area with attractively arranged merchandise displays.
- Conduct sales and pawn loan activities following company guidelines, industry practices, and legal standards.
- Manage cash and negotiable instruments in compliance with internal policies and regulatory mandates.
- Respond to incoming calls according to established company protocols.
- Clearly explain the legal terms of pawn and purchase transactions to customers.
- Communicate clearly and respectfully with team members and supervisors using effective methods.
- Collaborate with colleagues to deliver a positive and lasting customer experience.
- Complete all assigned training programs successfully.
- Perform additional related tasks as directed by management.
Compensation
Employees may earn 2–8% commission based on gross profit from individual performance; base pay varies by experience and skill level; pay complies with local minimum wage laws.
Work Arrangement
Remote (City/Region)
Team
Collaborative team environment working closely with store associates and management.
Commission Plan Information
The company offers a proprietary commission incentive program. Employees can earn 2–8% commission based on the gross profit generated from their individual performance. Further details are shared during the interview process.
Note
This job description does not list every duty or requirement exhaustively. Management reserves the right to modify, assign, or reassign responsibilities at any time. Job functions may change due to reasonable accommodation or operational needs.
Submission of your application
By submitting an application, you confirm your consent to receive phone calls, texts, and emails from the Talent Acquisition Team regarding this position and other opportunities. Message and data rates may apply. To stop text messages, reply STOP. To unsubscribe from emails, click the unsubscribe link. See https://firstcash.com/privacy-policy for more details.
Other
- Employees are eligible for a commission plan based on personal performance gross profit, ranging from 2–8%.
- All employees must agree to a binding arbitration agreement.
- Pay rates meet or exceed applicable local minimum wage requirements.
- Earned Wage Access is offered through NetSpend; employee enrollment is required and subject to fees and restrictions.
- The 401K program is available to employees aged 21 and over.
- Base pay maximum is determined by applicant experience and skill level.
- Application submission constitutes opt-in for phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data charges may apply.
- To opt out of text messages, reply STOP; to opt out of emails, use the unsubscribe link in the message.
- This employer is committed to equal opportunity and does not discriminate based on age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity/expression, genetic information, marital status, veteran status, or public assistance status.
- Reasonable accommodations are available for qualified individuals with disabilities.
