Responsibilities
- Welcomes customers warmly and builds relationships to better understand their financial needs and recommend suitable services.
- Completes opening and closing procedures that do not involve management responsibilities.
- Maintains a clean, organized, and fully stocked sales floor with properly displayed merchandise.
- Conducts sales and pawn loan transactions following company policies and regulatory standards.
- Manages cash and negotiable items securely and accurately in compliance with established guidelines.
- Answers phone calls according to company service expectations.
- Clearly explains the legal terms of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with team members and supervisors using effective techniques.
- Collaborates with colleagues to ensure a positive and lasting customer experience.
- Successfully finishes all assigned training programs.
- Performs additional duties as assigned by management.
Requirements
- Capable of lifting and carrying up to 50 pounds when necessary.
- Able to perform physical tasks such as standing, walking, stooping, climbing, pushing, pulling, and lifting for extended periods, in compliance with applicable laws.
- Willingness and ability to handle firearms and obtain firearms certification.
- Must be at least 18 years of age.
- High school diploma, GED, or equivalent work experience.
- Demonstrates strong motivation to serve customers, work with people, and contribute as a team member.
- Able to manage multiple tasks efficiently in a fast-paced retail setting.
- Proficient in performing basic arithmetic calculations.
- Flexible availability to work retail hours based on business needs, including weekends and holidays.
- Comfortable using computers, Point-Of-Sale (POS) systems, and standard office equipment.
Nice to Have
- Prior experience handling cash is preferred.
- Willingness and ability to work at multiple locations as business demands.
Benefits
- Comprehensive medical, dental, vision, life, supplemental, and voluntary benefit plans (eligibility applies).
- Favorable work hours; most locations open at 9 AM and close by 6 PM, with many closed on Sundays.
- Earned Wage Access available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages up to seven times per pay cycle.
- Opportunity to earn unlimited commission in addition to hourly pay.
- Paid vacation: one week after six months of full-time service; additional weeks granted at one year and annually thereafter, up to 120 hours after five years (adjusted per state/local laws if applicable).
- Sick/personal time: 8 hours after six months, 16 hours annually from years 2–5, and 24 hours after five years (adjusted per state/local laws if applicable).
- Employee discounts available from day one of employment.
- Tuition reimbursement up to $2,000 per year through FirstCash Education for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months (available to employees 21 or older).
- Eligibility for FirstCash Pet Insurance program.
Compensation
Payrates meet or exceed applicable local minimum wage; eligible employees may earn unlimited commission above base rate.
Work Arrangement
On-site
Team
Team-oriented retail environment focused on customer service and financial solutions.
Other
- Employees may be asked to assist customers outside the building within company property or retrieve items from exterior storage areas.
- Bilingual applicants are encouraged to apply.
- The commission incentive plan is exclusive to FirstCash; pawnbrokers may earn 2–8% commission based on personal gross profit performance. Details are shared during interviews.
- This job description is not exhaustive. Management reserves the right to assign or reassign duties at any time. Responsibilities may change due to business needs or accommodations. Employment requires agreement to binding arbitration. Additional program details: Earned Wage Access is provided by NetSpend; enrollment is required; fees and restrictions apply. Maximum payrate is based on relevant experience. Applying opts you in to job-related communications; message/data rates may apply. Unsubscribe from texts by replying STOP or from emails via unsubscribe link. Visit privacy policy for more. The company is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.
