Responsibilities
- Welcomes customers warmly and builds relationships to better understand needs and suggest suitable financial services.
- Completes opening and closing procedures that do not involve management responsibilities.
- Maintains a clean, organized sales floor with properly stocked and displayed merchandise.
- Conducts sales and loan activities following company policies, industry practices, and regulatory standards.
- Manages cash and negotiable instruments in compliance with established guidelines and legal requirements.
- Answers incoming phone calls according to company service expectations.
- Clearly explains the legal terms and conditions of pawn and purchase transactions to customers.
- Communicates professionally and respectfully with colleagues and supervisors using effective techniques.
- Collaborates with team members to deliver a positive and lasting customer experience.
- Successfully finishes all assigned training programs.
- Performs additional related tasks as directed by management.
Benefits
- Full medical, dental, vision, life, supplemental, and voluntary benefit options available based on eligibility.
- Favorable work schedule with most locations opening at 9 AM and closing by 6 PM; many stores closed on Sundays.
- Earned Wage Access program available starting on the second day of employment, allowing withdrawal of up to 50% of earned wages, up to seven times per pay period.
- Opportunity to earn unlimited commission in addition to base hourly pay.
- Paid vacation: one week after six months of full-time service; additional week after one year; two weeks annually thereafter; increases to 120 hours after five years, adjusted as required by local laws.
- Sick and personal time: 8 hours granted after six months; 16 hours annually from years two to five; increases to 24 hours after five years, adjusted per local regulations.
- Employee discounts available starting the first day of employment.
- Tuition Reimbursement through FirstCash Education, up to $2,000 annually, for qualifying full-time employees.
- Access to over 10,000 discounts from more than 1,000 companies via FirstCash Perks.
- Automatic enrollment in the FirstCash 401k plan after six months of employment.
- Eligibility for the FirstCash Pet Insurance program.
Compensation
Hourly pay plus commission; pay meets or exceeds local minimum wage standards.
Work Arrangement
On-site
Team
Team-oriented environment with collaboration across store staff
Other
- Commission structure allows employees to earn up to 8% on transactions, averaging an additional $1.00 per hour on top of base pay.
- Employees must agree to a binding arbitration agreement for dispute resolution.
- Wages will not fall below applicable local minimum wage requirements.
- Earned Wage Access is provided through NetSpend; employee enrollment is required; terms, restrictions, and fees apply.
- FirstCash 401K program is accessible to employees aged 21 and older.
- Submitting an application constitutes 'opt-in' consent to receive phone, text, and email communications from the Talent Acquisition Team.
- Standard message and data rates may apply for text communications.
- Text message recipients can unsubscribe at any time by replying STOP.
- Email recipients can unsubscribe at any time by clicking the unsubscribe link in the message.
Not mentioned
